Rental Agent

hace 2 semanas

Madrid, España Europcar Mobility Group A tiempo completo

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. _“We help to change the way you move” _is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
- In the context of a job requisition, please revise this text as an external job advertisement ** _

**Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales**

Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our team, where you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities.

**Key Responsibilities**:

- Handle reservations and process rental agreements with accuracy and professionalism.
- Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
- **Maximize sales opportunities**by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
- **Utilize effective sales techniques**by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
- Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
- Assist customers by identifying any additional services or products that may enhance their rental experience.
- Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
- Support branch operations by performing additional duties as requested by management.

**What We’re Looking For**:

- **Sales Background**: Proven sales experience in a dynamic, fast-paced environment.
- **Product Expertise**: Skilled in offering optional coverage products, vehicle upgrades, and additional services.
- Strong customer service skills and the ability to communicate professionally.
- A sales-driven attitude with a focus on meeting and exceeding targets.
- Ability to work efficiently in a fast-paced, customer-focused environment.
- Attention to detail and a commitment to providing accurate and timely service.

**Why Join Us?**
- Be part of a dynamic team that values customer satisfaction and professional growth.
- Play a key role in enhancing the customer experience while contributing to the company’s success.
- Enjoy opportunities for career development within a fast-growing company.

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