Customer Service Supervisor

hace 3 semanas

Madrid, España 2K A tiempo completo

**- Please be sure to submit your CV in English -**:
**WHO WE ARE**:
Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Cat Daddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier's Civilization, WWE 2K, and XCOM.

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

**OVERVIEW**:
2K Madrid is seeking a Customer Service Supervisor to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customer's concerns are resolved in an effective and timely manner. You provide knowledge and expertise to 2K's Service Representatives while successfully resolving any service-related issues and ensuring departmental objectives are met. This position reports to the Customer Service Manager.

**JOB RESPONSIBILITIES**:

- Be the escalation point for all customer service issues called out from the customer servce team.
- Have deep knowledge of 2K products and services
- In-depth knowledge of troubleshooting PCs, PlayStation, and Microsoft consoles
- Detail all incidents in Zendesk
- Handle incidents to closure
- Interact effectively with customers and internal developers
- Issue discounts or merchandise as part of our CS Strategy
- Raise issues as needed
- Assist in generating training materials and customer-facing documentation.
- Provide mentorship, training, and overall guidance to Customer Service Associates
- Work with management on customer service initiatives
- Help the team with other tasks as needed
- Implement and promote a culture of Customer Service throughout the company.

**KNOWLEDGE AND SKILLS**:

- Exceptional communication and writing skills.
- Intermediate to advanced MS Office Excel, Word, and Outlook skills.
- High efficiency with few errors.
- Excellent time management and organizational skills while being adaptive and adaptable to change.
- Proven and demonstrated leadership skills.
- Proven knowledge in project and process management
- Ability to work well in a team environment while motivating associates with integrity and ethics.
- Demonstrates understanding and lives by the departments' core values with adherence to Company policies.
- Consistently provides a positive role model to associates in terms of work performance, demeanour and attendance.

**QUALIFICATIONS**:

- High School diploma or equivalent.
- 5+ years of customer service/support experience.
- Understanding and ability to implement effective customer service standards.
- Able to communicate effectively in English and Spanish, in both written and oral forms.

**PREFERRED SKILLS**:

- Bachelor's Degree in Economics, Business, Marketing or Advertising or in a related field or significant experience in customer service with emphasis in gaming.
- Substantial previous customer support experience in an online environment.
- Advanced trouble shooting/problem solving ability.
- Continuous pattern of professional development and learning.
- Expertise with Zendesk, helpdesk software or issue/bug tracking tools.
- Gamer that loves video games
- Knowledge of other languages is a plus.

Do you really meet the requirements? Do not hesitate to apply We´re looking forward to meeting you

2K is committed to promote a diverse and inclusion environment to "Come as You are and Feel Equipped to do Your Best Work"

  • Customer Service

    hace 13 horas

    Madrid, España ING A tiempo completo

    At ING we are looking for a Customer Service & Efficiency Supervisor Your role and work environment: We are looking for a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center. You manage the performance and professional development of people in your team. You work in a customer obsession area, that means:...

  • Customer Service

    hace 2 días

    Madrid, España ING A tiempo completo

    At ING we are looking for a Customer Service & Efficiency SupervisorYour role and work environment:We are looking for a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center.You manage the performance and professional development of people in your team.You work in a customer obsession area, that means:You provide a...

  • Customer Service Representative

    hace 10 horas

    Madrid, España Lyto Immigration A tiempo completo

    Our company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...

  • Service Supervisor

    hace 4 semanas

    Madrid, España LHH A tiempo completo

    Desde la división de **Manufacturing** de **LHH** estamos buscando un **Service Supervisor** para una empresa ubicada en Madrid, que se dedica a la fabricación y mantenimiento de motores marinos de alta potencia para diversas aplicaciones. Tendrá que gestionar y coordinar el servicio de asistencia a los clientes garantizando los/las capacidades...

  • Customer Service

    hace 4 semanas

    Poligono Industrial Alcobendas, Madrid provi, España bernafon A tiempo completo

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the bernafon with the position of Customer Service - bernafon which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply...

  • Customer Service Intern

    hace 11 horas

    Madrid, España Abbott Laboratories A tiempo completo

    RESPONSIBILIDADES: Bajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros...

  • Customer Service

    hace 2 días

    Madrid, Madrid, España ING A tiempo completo

    At ING we are looking for a Customer Service & Efficiency SupervisorYour role and work environment:We are looking for a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center.You manage the performance and professional development of people in your team.You work in a customer obsession area, that means:You provide a...

  • Customer Service Representative

    hace 1 día

    Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...

  • Customer Service Representative

    hace 13 horas

    Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • Customer Service Intern

    hace 1 mes

    Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • Customer Service Intern

    hace 1 mes

    Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • Customer Service Intern

    hace 12 horas

    Madrid, España Abbott A tiempo completo

    RESPONSIBILIDADES:  Bajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros...

  • Customer Service

    hace 3 días

    Madrid, España Involve RH A tiempo completo

    Involve RH 2 cuenta con una posición como Customer Service para Brindar un servicio excepcional al cliente, superando sus expectativas y resolviendo sus necesidades de manera eficiente y amable.Funciones:Atender y resolver consultas de clientes por teléfono, correo electrónico o chat en tiempo real.Brindar asistencia personalizada para resolver problemas...

  • Customer Service Las Rozas. Estable

    hace 1 mes

    Las Rozas de Madrid, España Adecco A tiempo completo

    ¿Buscas estabilidad y tienes experiência como customer service? Si es así, ¡Esta es tu oportunidad! Desde ADECCO LAS ROZAS se selecciona para importante empresa ubicada en Las Rozas un/a customer service. - Funciones: - Gestión administrativo/a de los servicios de suscripción, emisión y renovación. - Revisión de la documentación aportada por el...

  • Interim A&h Customer Service Administrator

    hace 1 mes

    Madrid, España Combined Insurance A tiempo completo

    Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as an A&H Customer Service Administrator. This role will primarily focus on providing exceptional customer service support to our clients, managing various administrative tasks, and ensuring smooth operations within the backoffice. Proficiency in Excel, excellent...

  • Customer Service Intern

    hace 1 mes

    Madrid, España SSC Perfumes & Cosmetics A tiempo completo

    **Position**: **Are you passionate about the world of luxury?** Our team is constantly growing and we are looking for people with talent and enthusiasm for development We are a young, multicultural and innovative team that sees every day as a challenge and a new opportunity to grow together with the company If you want to conquer the world with us, **we...

  • Customer Service

    hace 2 días

    Madrid, España Involve RH A tiempo completo

    Involve RH 2 cuenta con una posición como Customer Service para Brindar un servicio excepcional al cliente, superando sus expectativas y resolviendo sus necesidades de manera eficiente y amable. Funciones: Atender y resolver consultas de clientes por teléfono, correo electrónico o chat en tiempo real. Brindar asistencia personalizada para resolver...

  • Sr Customer Service Representative

    hace 1 día

    Madrid, España Thermo Fisher Scientific A tiempo completo

    : Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced. Job Duties: • Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. • Verify product/stock...

  • D365 Customer Service – Developer

    hace 1 mes

    Madrid, España Krell Consulting & Training A tiempo completo

    D365 Customer Service – Developer Krell-consulting está buscando un Desarrollador de D365 Customer Service para unirse a nuestro talentoso equipo. Si eres apasionado por las tecnologías de Microsoft Dynamics 365, tienes habilidades en .NET y un excelente dominio del inglés, ¡esta es tu oportunidad! Responsabilidades: Desarrollar...

  • Asistente/a Customer Service

    hace 1 mes

    Madrid, España Fundacion Adecco A tiempo completo

    **Descripción del empleo**: ¿Te interesa un puesto de Asistente/a Customer Service en Madrid? ¿Tienes formación y experiência en el ámbito de la gestión de atención al cliente.? Si es que sí, sigue leyendo... Las funciones a desarrollar son: Gestión de los mensajes vía EDI con los clientes y de la comprobación del correcto envío de el/la...