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Scheduling Success Coordinator

hace 8 meses

Barcelona, España Agilent Technologies Inc. A tiempo completo

We are currently looking for a Scheduling Success Coordinator to join our team and support our clients and engineers in Barcelona

**Your objectives will be**:

- Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites
- Optimally manage communications with the customer and internal team members
- Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
- Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
- Proactively manage resource shortages, in cooperation with the Service Business Manager

**Qualifications**:

- English language proficiency required and Danish or Swedish is an advantage.
- Experience working in customer service, administration, or project management
- Strong planning and organizational skills, and high attention to detailed
- Ability to thrive in a dynamic and fast paced environment
- Proactive attitude and an ability to generate ideas
- Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications

**What we offer**:
Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:

- Agilent Result Bonus
- Health insurance
- Internal and external training opportunities
- Lunch vouchers
- Gym Funding
- Flexibility to work remotely two days a week

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: No

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Customer Service