Customer Support Team Leader

hace 7 meses

Barcelona, España Preply A tiempo completo

**At Preply, we are unlocking human potential through learning.**:
We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.

As the company looks to increase momentum and scale geographically, we are looking for a **Customer Support Team Leader** to join our Customer Support Squad.

**What you'll be doing**:

- Encourage, provide and support your team in achieving their goals.
- Create a safe working environment supporting diversity of backgrounds and opinions.
- Analyze, plan and troubleshoot work activities.
- Nurture (multicultural) talent and lead by understanding your people.
- Together with your team you find solutions for our tutor and students, formulate new ideas and embrace change.
- Ensure continuous reporting of performance, capacity planning and real time management.
- Improve our key Customer Support metrics from good to stellar (Contacts per Hour, First Response Time, Customer Happiness, Service Quality, First Contact Resolution).

**What you need to succeed**:

- Ability to support, develop and grow team members on an individual level.
- Ability to make independent decisions and set priorities.
- Be a change ambassador handling operational challenges of a fast scaling company.
- Networking and ability to influence others.
- Excellent teamwork skills.
- Capacity to make data driven decisions, excel is a plus.

**Why you'll love it at Preply**:

- An open, collaborative, dynamic and diverse culture;
- A competitive financial package with equity, leave allowance and health insurance;
- Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting).

But there's more. At Preply, we focus on doing better every day - pushing the limits of what we know is possible. And we know our purpose is strong. We're re-engineering education, providing outstanding experiences for our global community of language learners and building authentic connections across the world. You'll get to be a part of our online learning innovation

Propelled by a tenfold increase in revenues over the last three years, thanks to our best-in-class consumer and B2B products, **Preply is now leading the online language tutoring segment globally and has 500+ employees of over 50 nationalities based across Barcelona, Kyiv and the US**.

**Our Principles**:
**Care to change the world** - We are passionate about our work and care deeply about its impact to be life changing.**We do it for learners** - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.**Keep perfecting**:

- To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.**Now is the time** - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.**Disciplined execution** - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.**Dive deep** - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.**Growth mindset** - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.**Raise the bar** - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.**Challenge, disagree and commit** - We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.**One Preply**:

- We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

**Diversity, Equity, and Inclusion**:
Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

  • Team Leader

    hace 7 meses

    Barcelona, España Rubiko A tiempo completo

    To support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...

  • Team Leader Customer Service

    hace 1 semana

    Barcelona, España Walters People A tiempo completo

    Una excelente oportunidad como Team Leader Customer Service está disponible en Barcelona. Sobre el puesto: En la posición de Team Leader Customer Service, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo de ventas. **Funciones principales**: - Liderar equipo de ventas y asegurarse de la correcta ejecución de...

  • Team Leader Customer Service

    hace 6 días

    Barcelona, España Walters People A tiempo completo

    Una excelente oportunidad como Team Leader Customer Service está disponible en Barcelona.Sobre el puesto: En la posición de Team Leader Customer Service, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo de ventas.**Funciones principales**:- Liderar equipo de ventas y asegurarse de la correcta ejecución de los...

  • Dedicated Team Leader for Tech Support

    hace 2 semanas

    Barcelona, Barcelona, España Job Squad A tiempo completo

    About the JobJob Squad, a multi-lingual recruitment company based in Europe, seeks an experienced Team Leader to oversee our Tech Customer Support team.

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...

  • Experienced Team Leader

    hace 4 días

    Barcelona, Barcelona, España Msx International A tiempo completo

    Job OverviewWe are seeking an experienced team leader to join our customer service team in Madrid or Barcelona. The ideal candidate will have a strong background in customer service and leadership, with excellent communication skills and the ability to motivate and develop a team.About the RoleThe team leader will be responsible for guiding and supporting a...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - German speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...

  • Customer Service Team Leader

    hace 3 semanas

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona. The successful candidate will have excellent leadership skills, a strong command of English and German language skills, and experience working in customer service or support as a supervisor or team leader.

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - Italian & Spanish Customer Service Team Leader- Italian and Spanish in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...

  • Customer Service Team Leader

    hace 2 semanas

    Barcelona, España Msx International A tiempo completo

    .Customer Service Team Leader - Italian and Spanish in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - Italian & SpanishCustomer Service Team Leader - Italian and Spanish in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - Italian & SpanishCustomer Service Team Leader- Italian and Spanish in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Team Leader - Italian & Spanish Customer Service Team Leader- Italian and Spanish in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the...

  • Customer Services Team Leader

    hace 7 meses

    Barcelona, España Dow Jones A tiempo completo

    **Job Description**: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Team Leader - German speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...

  • Customer Service Team Leader

    hace 1 mes

    Barcelona, España Msx International A tiempo completo

    Customer Service Team Leader- German speaker in Madrid or Barcelona     Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:   Our  Team Leader   will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...

  • Customer Service Team Leader

    hace 4 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Team Leader - German speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...