Client Success Manager

hace 4 semanas

Barcelona, España Benevity A tiempo completo

**Meet Benevity**:
Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits.

Benevity's Client Success Manager (CSM) will guide clients to achieve desired outcomes, maximize their value, and drive growth with Benevity's product suite. The CSM is responsible for bringing Benevity's best ideas, innovations, and capabilities to clients, so they realize greater impact and value. This individual should be comfortable interacting with C-suite level executives, as well as Corporate Social Responsibility (CSR) program administrative staff, backed by a strong understanding of their program goals & objectives. A Client Success Manager drives client program impact and acts as a catalyst to build strong and long-lasting relationships with our clients, turning them into evangelists and advocates (RFOBs).

**What will you do?**

**Solutions Expert**:

- Possess a comprehensive understanding of the Benevity platform suite, and guide the client on platform and solution decisions to ensure successful outcomes
- Explain the "how" and "why" of Benevity's product suite features and functionality
- Drive client adoption of the existing platform, as well as new products and features
- Train new-to-Benevity administrators on how to effectively use all relevant product functions
- Explain Benevity's cross-functional support structure and describe all aspects of our internal client ecosystem
- Suggest and advise on a variety of functional solutions to help the client achieve what they need from the product
- Consult with and connect the appropriate internal teams to solution client problems and escalate when necessary
- Communicate delivery timelines and set realistic expectations with the client
- Serve as the client's advocate back into Benevity's internal teams to ensure solutions and services are evolving to meet client needs

**Consultant**:

- Foster a trusted advisor partnership with the client and align Benevity's value to their key CSR and overarching business goals
- Build strong, long-term business relationships by consistently going above and beyond client expectations
- Possess a broad understanding of various successful CSR programs and are able to translate this knowledge into specific strategies and recommendations tailored for the client's program needs
- Evaluate client program priorities and tailor a Success Plan that establishes clear goals and milestones which maximize their ROI
- Identify barriers to program growth and develop effective strategies based in client research and industry knowledge
- Connect the client with their Benevity ecosystem peers to gain knowledge and best practices in client-to-client interactions

**Value Driver**:

- Strive to provide value at every interaction
- Communicate realized program ROI leading to a frictionless renewal and ensuring retention of current client revenue
- Communicate potential program ROI to identify and foster cross-sell and up-sell growth opportunities at the appropriate lifecycle stage and in support of client program goals
- Execute regular program reviews with clients to identify sales, growth and feature enhancement opportunities
- Work with Enhancement teams to complete feature and user up-sell opportunities
- Work in coordination with the Sales Team on client cross-sell opportunities
- Advocate for deep adoption of product features, and solution best practices within your client roster
- Possess a functional understanding of the CSR landscape and how social responsibilities are tied to a variety of company goals

**What will you bring?**
- BA/BS degree, or equivalent education
- Minimum 3-5 years' experience in B2E/B2B Customer Success/Account Management or transferable customer service roles
- Fluent level of French, and English. Additional languages are a plus.
- Strongly prefer experience in a B2B SaaS organization, with solutions of moderate complexity
- History of increasing client satisfaction, adoption, and retention
- Strong client relationship building skills including empathy, humility, adaptability, poise and persuasiveness
- Strong communicator with excellent written and verbal communication skills
- Comfortable presenting in medium to large groups
- Comfortable overseeing a variety of client service issues to resolution
- Detail-oriented, organized and analytical
- Ability to work independently with strong judgment
- Resilient, and thrives in a multi-tasking, start-up environment and can adjust priorities on-the-fly while managing a diverse and full workload
- Success-driven with an entrepreneurial, and self-starter approach
- Up-to-date

  • Client Success Manager

    hace 2 meses

    Barcelona, España Primer Impacto A tiempo completo

    **¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!** En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un **Client Success Manager o Consultor/a de Trade Marketing** extraordinario para unirse a nuestro equipo dinámico y...

  • Client Success Manager

    hace 1 mes

    Barcelona, España Primer Impacto A tiempo completo

    ¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing! En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso....

  • Client Success Manager

    hace 1 mes

    Barcelona, España Primer Impacto A tiempo completo

    ¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...

  • Client Success Manager

    hace 4 semanas

    Barcelona, España Primer Impacto A tiempo completo

    **¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!**En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un **Client Success Manager o Consultor/a de Trade Marketing** extraordinario para unirse a nuestro equipo dinámico y...

  • Client Success Manager

    hace 3 semanas

    Barcelona, España Primer Impacto A tiempo completo

    **¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!**En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un **Client Success Manager o Consultor/a de Trade Marketing** extraordinario para unirse a nuestro equipo dinámico y...

  • Client Success Manager

    hace 1 mes

    Barcelona, España Primer Impacto A tiempo completo

    ¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de unClient Success Manager o Consultor/a de Trade Marketingextraordinario para unirse a nuestro equipo dinámico y ambicioso. En...

  • Client Success Manager

    hace 1 mes

    Barcelona, España Primer Impacto A tiempo completo

    ¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing! En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso....

  • Client Success Manager

    hace 6 días

    Barcelona, España Primer Impacto A tiempo completo

    ¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing! En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso....

  • Client Success Manager

    hace 4 días

    Barcelona, Barcelona, España Primer Impacto A tiempo completo

    Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...

  • Client Success Manager

    hace 3 días

    Barcelona, Barcelona, España Primer Impacto A tiempo completo

    Atención a todos los profesionales apasionados por el mundo de las ventas y el marketingEn Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...

  • Client Success Manager

    hace 3 días

    Barcelona, Barcelona, España Primer Impacto A tiempo completo

    Atención a todos los profesionales apasionados por el mundo de las ventas y el marketingEn Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de unClient Success Manager o Consultor/a de Trade Marketingextraordinario para unirse a nuestro equipo dinámico y ambicioso. En...

  • Client Success Manager

    hace 3 días

    Barcelona, Barcelona, España Primer Impacto A tiempo completo

    Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...

  • Client Success Manager

    hace 2 semanas

    Barcelona, España Ikigai Talent Goup A tiempo completo

    Spain, Barcelona Up to 40k Barcelona - Hybrid English CUSTOMER SUCCESS MANAGER FOR REAL STATE STARTUP Welcome, fellow Sales Man! We are currently trying to cover a **Customer Success Role** for a **B2B, SAAS** Startup in Barcelona! This is a **Real Estate Tech Startup** that aims to disrupt the $12 Trillion commercial real estate industry. We are...

  • Client Success Manager

    hace 1 mes

    Barcelona, España Kooomo Commerce Limited A tiempo completo

    About Kooomo: Kooomo stands at the forefront of eCommerce, offering a powerful, feature-rich platform that has set the stage for online retail success. With a robust foundation and a European heritage, Kooomo is poised for transformative growth. We're seeking a Chief Product Officer who's ready to lead this evolution, enhancing our platform's capabilities...

  • Client Success Manager

    hace 3 días

    Barcelona, Barcelona, España Kooomo Commerce Limited A tiempo completo

    About Kooomo: Kooomo stands at the forefront of eCommerce, offering a powerful, feature-rich platform that has set the stage for online retail success. With a robust foundation and a European heritage, Kooomo is poised for transformative growth. We're seeking a Chief Product Officer who's ready to lead this evolution, enhancing our platform's capabilities...

  • Client Success Manager

    hace 1 mes

    Barcelona, España Knewin A tiempo completo

    .Meet Benevity The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...

  • Client Success Manager

    hace 3 días

    Barcelona, Barcelona, España Knewin A tiempo completo

    Meet Benevity The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...

  • Client Success Manager

    hace 4 semanas

    Barcelona, España Talent.Com A tiempo completo

    Talent.com is a job platform that matches job seekers with employers in more than 50 countries. We're seeking talented individuals to help us fulfill our mission of connecting the world to work. Our fast-paced environment offers many opportunities to grow your career while contributing to our success. If you are a team player, we are the right fit for you:...

  • Client Success Manager

    hace 3 semanas

    Barcelona, España Talent.Com A tiempo completo

    Talent.com is a job platform that matches job seekers with employers in more than 50 countries. We're seeking talented individuals to help us fulfill our mission of connecting the world to work. Our fast-paced environment offers many opportunities to grow your career while contributing to our success. If you are a team player, we are the right fit for you:...

  • Client Success Manager

    hace 3 días

    Barcelona, Barcelona, España Benevity A tiempo completo

    Meet Benevity:Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting) build better cultures and engage their employees and customers to create greater social and...