Account Manager Meetings

hace 6 meses

Madrid, España American Express Global Business Travel A tiempo completo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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- Job Summary- The Account Manager is a key role striven to maintain and expand the relationship with customers.This role is the main interface between the local customers and their own team, ensures smooth operations and processes as well constructive communication in terms of ensuring a high customer satisfaction. The Account Manager shows awareness of the customer perspective and supervises trends and needs in the market (sees the bigger picture).They represent the entire range of M&E services to assigned customers, while ensuring customers’ needs are met. This role is key for the M&E business, targeted to engage in a variety of tasks including project management and coordination, client and supplier relationship management, negotiation, leadership and innovative development of opportunities, amongst others.The Account Manager builds a productive, motivating working environment, and works with the team to promote the achievement of the qualitative and quantitative targets of Meetings & EventsThis role reports into the Account Management Team Leader, and acts as single point of contact for selected customers.Key Strategic Focus
- This role is focused on our “Retention Strategy.” All activity contributes to the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth- Additional Strategic input- This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.- Responsibilities- Shareholder activities-
- Improve revenues for the assigned portfolio with clear ownership of account P&L management
- Controls and drives preferred supplier strategies
- Work together with Global and Regional Account Managers where applicableCustomer activities-
- Responsible for driving customer retention and expansion
- Generates regular customer account reviews where required
- Supervises the overall profitability of client and conduct health checks
- Takes ownership for ensuring practices are relevant in terms of business management and for complaint management. Integrates all relevant topics into the overall customer strategy
- Exhibits outstanding negotiation skills in terms of contract, rates and client management
- Has extensive and in-depth knowledge of customer portfolio as well as the individual agreements, expectations, SLAs, policies, compliance regulations and KPI´s
- Has extensive product knowledge and ability to promote activity from Meetings Express, Group Air, Production, Travel to incentives
- Maintain high CSAT ratings alongside Operations - takes ownership for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handles any potential issues in an appropriate manner.
- Build and maintain stakeholder engagement programme
- Achieves sales target for the assigned group of customers
- Keeps a strong focus on deepening customer relationship and to build and create long lasting multi-level relationships
- Responsible for marketing & communication within client accounts
- Manage and update CRM system
- Generation of prospect stakeholder meetings, presentations and proposals- Employee activities-
- Completes required training within the assigned timeframe and has dedication to ongoing training
- Achieve personal and departmental goals
- Foster team work
- Ability to work in a collaborative manner with the wider GBT BusinessQualifications, Skills & Knowledge-
- Minimum of 5 years experience in the industry
- Proven experience in a similar role in event / travel industry
- Strong negotiation skills
- Strong dedication to developing and delivering customer focused service
- Excellent communication and presentation skills in Business English, persuasive skills, decisiveness
- Ability to support change processes in his area of responsibility: personal willingness to embrace change in a dynamic working environment
- Ability to analyze problems (individual and team-level performance), and to optimally resolve these problems (problem-solving skills)
- Good personal organization and time management skills, capacity for continuous self-reflection
- Willingness to travel, e.g. customer visits, onsite
- Additional duties as requestedLocation

Spain - Madrid

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health

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