IT Technical
hace 2 semanas
Experis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 5 prácticas: Soluciones Digitales, Cloud & Infrastructure, Enterprise Applications, Cibersecurity y Digital Workspace.
Contamos con una plantilla de más de 2.000 profesionales especializados en IT en España y presencia internacional en 54 países.
Formar parte de Experis significa encontrar el desarrollo profesional que necesitas para alcanzar tus objetivos.
¿Qué buscamos?
Buscamos **técnicos/as IT** que estén en contacto con los usuarios finales para brindar soporte de primer nível de microcomputadora y entorno de escritorio on site y de forma remota.
**Imprescindible nível B2 de inglés**, saber dessenvolverse a nível conversación y escrito.
**Skills y funciones**:
**Asistencia a los usuarios**:
- Contacto principal para soporte VIP y solicitudes específicas
- Gestión de tickets escalados desde el equipo On Site
- Escalamiento de incidentes y solicitudes a otros grupos de soporte.
- Gestión de incidentes y problemas mayores
- Documentación, FAQ's, seguimiento de Incidencias/Solicitudes
- Soporte en Campo y Soporte Remoto (Con autorización de Usuario Final)
- Estándares de garantía y KPI, siguiendo políticas y procedimientos.
- Instalación de equipos y dispositivos informáticos (sobremesa, portátiles, periféricos). Tecnologías PC y Mac. Imagen corporativa
- Flota de Computadores: Planes anuales de Crecimiento y Renovación (Ciclo de Vida). Para garantizar el borrado seguro de la información de los equipos obsoletos
- Conocimiento avanzado de Windows 7 y 10 Professional, MAC OS, bajo ambientes corporativos
- Conocimiento sobre las aplicaciones de terceros más habituales (Office, Adobe, Cloud, etc.), así como aplicaciones corporativas.
- Seguir procedimientos (KPI's) y políticas (seguridad, etc.) de la empresa con el fin de garantizar estándares y calidad de servicio
- Implementar migraciones para actualizarse según los nuevos estándares (Windows, O365, etc.) y políticas globales (xS)
**Solicitudes e incidentes en el sitio**
- Problemas de hardware: computadoras, impresoras
- Sala de reuniones y sobre todo sistemas de visio
- Asesor de confianza del usuario final para las necesidades informáticas
- Nuevos empleados (Onboarding)
- Crear y mejorar procesos.
- Intervención de la sala de datos
- Seguimiento del backlog con el equipo.
- Formar nuevos técnicos.
- Técnicos de ayuda en boletos N2
- participar en los pilotos o pruebas de proyectos
¿Qué te ofrecemos?
- Contrato indefinido con Experis
- Horario de oficina
- 25 días de vacaciones laborales al año
- Estabilidad, nuestros consultores llevan varios años trabajando con nosotros
- Retribución flexible, con varias opciones a elegir
- Formación constante a cargo de la empresa para que nadie se quede atrás
Encuentra tu próxima oportunidad con nosotros. Pasa al siguiente nível con Experis.
Te estamos esperando
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It/Sap Technical Recruiter
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It/Sap Technical Recruiter
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Lims IT Technical Expert
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IT Operations Director
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Senior Technical Architect
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It Support
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Madrid, España Krimda A tiempo completoOur client, international engineering company, is looking for the following profile: The IT Support Engineer will be responsible for desktop support, but also part of the Global IT team. He/she will be dealing with support tickets concerning local computer systems, printers and connectivity in the Madrid office as well as a proportion of their time...
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Technical Analyst
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PS Technical Consultant III
Encontrado en: beBee S ES - hace 3 semanas
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PS Technical Consultant III
Encontrado en: beBee jobs ES - hace 3 semanas
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IT Operations Manager
hace 13 horas
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Senior Adobe Technical Lead
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Technical Support
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IT Business Analyst
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One Europe: Technical Architecture Platform Lead
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