Customer Development
hace 3 semanas
**Customer Development & Commercial Operations Manager**
(Participa del comité de dirección de la planta)
Nuestro cliente es una importante planta Farmacéutica multinacional CDMO/ CMO, con sede en Madrid para la parte de su negocio de fabricación de Producto Terminado farmacéutico (FDF) a terceros.
Requieren incorporar un perfil senior (mas de 10 años de experiência) que no necesariamente venga del sector farmacéutico, pero si de una planta de Contract Manufacturing (que fabrica para terceros) de cualquier producto industrial.
Nuestro cliente desea incorporar un perfil senior que sea el punto de contacto del cliente en la planta y centralice todas las conversaciones con cliente para luego delegar de forma interna en las diferentes áreas. Tendría interlocución interna con Produccion, Customer service y Technical services. Que sea un Gestor de Grandes cuentas o que venga del área de compras de un cliente que trata con plantas CMO experimentado en gestionar todo el ciclo de vida del cliente en la planta (o proveedor).
- Habituado a tener interlocución con Produccion, Supply chain y Transfers (technical services) para gestionar y dar soluciones en el día a día a la gran cuenta. Es la cara del cliente en la planta, pues conoce sus necesidades.
- Reportando al director general, se ofrece participar en el comité de direccion de la planta y tratar de tú a tú con los directores de las areas con quien trabajaría apoyándose en sus equipos.
- Reporte funcional a la matriz, al senior Customer Development manager, que coordina a todos los customer development managers en cada planta a nível global. Se requiere buenas dotes de interlocución, capacidad para priorizar incidencias y habilidad con números. Ingles C1.
JOB DESCRIPTION:
**Customer Development & Commercial Operations Manager**
Our client is an international Pharmaceutical CMO/CDMO group with several manufacturing plants in Europe.
Contract manufacturing Customer development experience is essential.
**Role: Customer Development & Commercial Operations Manager (CDM) (Participa en Comité de direccion)**
**Base**: Madrid
**Report´s operationally to**:BU Head Spain
**Reports Functionally to**: Group´s Customer Development Senior Manager
**Department**: Commercial Operations
**Team**: n/a.
**Starting date**: ASAP
**MISSION**:
The Customer Development & Commercial Operations Manager (CDM) has accountability for the top line of the Business Units in Spain
The CDM Spain is in charge of the customers relationship management at country level for all matters that can influence customer satisfaction. He/she acts (with his/her team, if applicable) as one point of contact for the site for aspects related to customers. He/she is the escalation point within Operations of any customer dissatisfaction related to the service provided by the specific BU.
He/she manages the implementation of the signed contracts for all customers
The CDM will manage the commercial topics, including services, pricing and repricing, profitability, budget, contract negotiation for all customers, with the exception of contract negotiation and profitability improvement for the Key Accounts. He/she will identify new business opportunities.
**MAIN ACCOUNTABILITIES / RESPONCIBILITIES**:
**Role**:Customer Development & Commercial Operations Manager** (comité de dirección)**
**Base**: Madrid
**Report´s operationally to**:BU Head Spain
**Reports Functionally to**: Group´s Customer Development Senior Manager
**Department**: Commercial Operations
**Team**: n/a.
**Starting date**: ASAP
**MISSION**:
The CDM has accountability for the top line of the Business Units in Spain
The Customer Development Operations Director Spain is in charge of the customers relationship management at country level for all matters that can influence customer satisfaction. He/she acts (with his/her team, if applicable) as one point of contact for the site for aspects related to customers. He/she is the escalation point within Operations of any customer dissatisfaction related to the service provided by the specific BU.
He/she manages the implementation of the signed contracts for all customers
The CDM will manage the commercial topics, including services, pricing and repricing, profitability, budget, contract negotiation for all customers, with the exception of contract negotiation and profitability improvement for the Key Accounts. He/she will identify new business opportunities.
**MAIN ACCOUNTABILITIES / RESPONCIBILITIES**:
**Sales**
- Accountability for the BU Head.
- Monitors sales evolution and compares vs budget/forecast/quotation agreement. Challenges any deficiencies.
- Leads the budgeting process for the specific BU’s top line
- Manages Annual Repricing process (submission & negotiation, up to final agreement)
**Customer Relationship management and Customer Service**
- Develops and maintains a detailed understanding of customer business and needs.
- Develops customer r
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