Support Technician System Administration Celga 3
hace 2 semanas
Sistemas- CAU/SOPORTE/HELPDESK/OPERADORES- hace 3 horas**Descripción**:
- KRELL Consulting, selecciona para contratar, un Gestor/a de procesos TI-Procesos Soporte TI, para trabajar con uno de nuestros clientes, en Santiago de Compostela, con modalidad Mixta.Descripción: Perfil: Consultor de procesos centrado en los procesos de soporte TI, cuyas principales funciones serán:
- Colaboración para el diseño funcional de procesos; documentación, control y auditoría del cumplimiento de procesos de gestión
- Gestión del soporte y atención a usuarios técnicos, por correo y telefónico
- Apoyo a la tramitación y resolución de las incidencias críticas
- Coordinación y seguimiento de tareas en equipos multidisciplinares
- Elaboración y diseño de informes de indicadores y cuadros de mando
- Mantenimiento del catálogo de servicios
- Seguimiento y supervisión de operativas en los CAUs del cliente
- Identificación de mejoras en procesos y apoyo a su implementación
- Apoyo a la configuración y parametrización de la herramienta ITSM.
- Sector: público
- Ubicación: Coruña/Santiago y %60 teletrabajo.
- Banda salarial en torno a 24K
**Requisitos**:
- Universitaria de Grado Medio, FP2 o equivalente.
- Al menos 2 años de experiência en proyectos de gestión de procesos TI, documentación de procedimientos, seguimiento y coordinación de las tareas de proyecto, interlocución directa con clientes.
- Habilidades de comunicación escrita y oral en español y gallego (Certificado de lengua gallega certificada mediante CELGA 3 o equivalente)
- Capacidad de coordinación e interrelación con diferentes agentes relacionados. Recomendable dotes sociales y capacidad asertiva.
- Muy recomendable “Certificación “ITIL Foundations”.
- Preferible con residencia en el área de A Coruña o Santiago.
**#oportunidaddeempleo**
**#empleoit
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