Voip Engineer

hace 2 semanas

Barcelona, España Enreach A tiempo completo

At Enreach, we are constantly growing and we are looking for a VoIP Engineer to join us in our office in the heart of **Barcelona** and be part of our journey

The mission for this position is to provide a service of the highest quality in resolving incidents reported by Enreach customers and contribute to the technical growth of the team becoming an internal technical reference

**THE ROLE**:

- Resolving technical incidents following our quality standards and SLAs
- Performing direct interventions with our clients in incident resolution
- Developing proposals for operational improvements in the department to increase customer satisfaction
- Providing second/third-level support to manage complex issues and requests
- Being the technical reference of the Technical Support team
- Lead initiatives for the technical growth of the team
- Demonstrating a high customer orientation
- Conducting analysis and resolution of complex incidents

**WHO ARE YOU?**:

- You have a minimum of 5 years of experience in the described functions, holding positions in the resolution of VoIP or network technical incidents
- Studies in Engineering, Computer Engineering, Telecommunications, or a similar field
- You have knowledge or experience in SIP, Asterisk, and WebRTC
- You like to work with tools for analysis and monitoring (Nagios, CheckMK, Grafana)
- Experienced in Firewalls, VPNs, traffic shaping, and VLANs
- Experienced designing and administrating Networks
- You have working experience with MySQL databases
- Experience with fault location and analysis in a VoIP environment
- You show enthusiasm, curiosity, and the ability to work independently, take on responsibilities, and be proactive

**Additionally, we will especially value if you bring**:

- Certification in ITILv4
- Knowledge of SAN/iSCSI storage networks
- Knowledge of Public Cloud solutions (AWS, Google Cloud, or Azure)
- Experience working in a team, with a high organizational capacity, customer orientation, communication skills, and problem-solving abilities
- Intermediate level of English

**WHAT WE OFFER**:

- A team that works wonders, empowers, and values its members through innovation and continuous improvement to grow together
- A stable project, with a permanent contract and customized compensation through restaurant vouchers, transportation, daycare, and health insurance
- Flexible working hours
- Embracing a hybrid organizational model that combines work-life balance facilitated by remote work and in-person collaboration, fostering team cohesion
- Holacracy: an organizational form where authority and decision-making are distributed horizontally, and each person is responsible for self-managing their work to achieve common goals
- A tailored career plan, with focused training in your areas of improvement and specialized courses in products and services. You will also have access to online technology courses. You choose what, when, and how to train
- Activities throughout the year: team building, coaching, and much more An example? Our Challenge Day A day each month dedicated to solving a real need as a team through research and consensus among all

**WE ARE ENREACH**:
Enreach is a leader in providing the most stable and innovative communication platform for the commercial market. Through our own network (with the support of several interconnected data centres) we supply professional mobile, telephony and data services using progressive ICT techniques. As a result of our flexible and professional approach, we have gained a significant market position that we intend to further expand in the coming years through the indirect sales channel.

**ARE YOU INTERESTED?**:

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