Customer Relation Management

hace 5 meses

Madrid, España BD A tiempo completo

**Job Description Summary**: -We are the makers of possible
- BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
- Why join us?
- A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us
- Our vision for Customer Service at BD
- Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

**About the role**:
As** **CRM (Customer Relation Management) Team Leader** you are responsible to lead the CRM operations for Iberia CSO (Spain and Portugal). You will lead a team of CRM representatives and enable them to do their job in the most efficient way and provide the best Customer Experience.

You serve as the first point of contact for our internal customers for CCO related tasks and you have a key role in driving continuous improvement initiatives.

You will act as a role model and drive & support Customer Experience Excellence and embed a customer centric culture in the CRM organization.

**Main responsibilities will include**:

- Coordinate CSO Customer Relation Management:

- Looking for the best Customer Experience:

- Manage and participate in projects
- Work together with strategic accounts to identify areas of improvements and offering BD service portfolio to provide the best experience to them and in the most efficient way.
- Participate in meetings with customers when required
- Work together with segment coordinators to ensure the liaison between CSO and BU's.
- Working fluently within CSO and other functions and Business in BD
- Report to and work closely with the Iberia CCO leader

**About you**:

- Bachelor’s degree (desired on life sciences) or equivalent
- Experience (minimum 3 years) in similar position in the Spanish health sector
- Experience in the Portuguese health sector (a plus)
- Experience in people management
- Experience on managing projects
- Advanced English language
- Portuguese language (a plus)
- Advanced knowledge on excel and analytic tools
- Experience with SAP and SalesForce is a plus.
- A hands-on and solution oriented mentality that results in a pro-active approach
- Strong communication skills and a good understanding of interpersonal & intrapersonal dimensions and competences
- Growth mindset, teamwork, quick learning
- Change agent, demonstrated tendency to challenge the status quo and drive improvement in processes

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: ESP San Agustin del Guadalix

**Additional Locations**:
**Work Shift**:

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