Engineering Manager
hace 5 meses
**Transform the communications world**:
We’re proud (and excited) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
- ** What’s my job title?** Engineering Manager - Customer Service Suite
- **Where in the world? **You can work remotely from The Netherlands, Spain, Portugal or the UK.
- ** Working hours? **For this role, you will operate within Central European Time (CET)
- ** What language(s) will I speak? **Fluency in English
**The Role**:
In this role, you will be accountable for establishing and executing the technical strategy and roadmap for our Customer Service Suite team. You will also foster a team culture that aligns with our principles and values, encouraging accountability and empowering team members to excel in their roles.
To thrive in this position, you must be proactive, confident, self-motivated, and take ownership of your work. Adaptability is key as you navigate a fast-paced environment with multiple moving parts. You will have the opportunity to rapidly iterate through ideas, learn from them, and make well-informed decisions to deliver superior products. Collaboration is crucial as you work closely with a globally dispersed team to meet and exceed customer expectations.
Our product engineering squads enjoy autonomy and authority in creating impactful products for our internal and external customers. We follow an agile development methodology, deploying code multiple times per day while maintaining a rigorous approach to testing and static analysis in our highly distributed and scalable environment.
**What You'll Do**:
- Lead a team of backend and frontend engineers.
- Work on challenging problems involving usability and scalability and enjoy helping your team members thrive in a fast-paced and dynamic environment.
- Collaborate on roadmaps with Product Managers, Principals and Leads to ensure the team has clear direction and priorities that enable us to ship features and build reliable products.
- Build and hold relationships with other engineering teams, as you will be the point of contact for all Customer Service products on the Engagement Platform.
- Own availability and performance of mission critical services and build automation to prevent problem recurrence. Automate response to all non-exceptional service conditions.
- Build high-performance, high-velocity squads, measuring and iterating on processes as we grow and setting goals and directions for teams and team members based on the company’s goals & objectives
**What You'll Bring**:
- At least 5 years of relevant experience leading teams in a highly technical, multi-tenant and multi-region environment.
- Experience in building customer service or related products
- Strong track record of managing a team including hiring, onboarding, coaching, talent development & performance management.
- Experience contributing to product strategy, setting project goals and managing stakeholders across the organization.
- A strong product mindset and experience working in product-based companies.
- Knowledge of (cloud) infrastructure principles (load balancing, high availability, containerized services, database configurations, security) is a must.
- Strong verbal and written communication skills in English.
LI-TA1 #LI-REMOTE
**What You’ll Gain**:
- All Remote environment
- Generous stock options for all Birds
- Opportunity to work abroad according to our internal policies
- Flexible working arrangements
- Home office set-up budget
- State-of-the-art work gear
- Contribution towards your utility costs
- The occasional company-wide and team events
- Learn from hundreds of the best minds in the business
- Collaborate with diverse colleagues Our amazing team works in close to 40 different locations with almost 50+ nationalities across the board
**LIFTOFF**:
**Life at MessageBird**
We call ourselves Birds We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. We’re smart, fast, and hungry. Our potential for growth is limitless.
**Ready To Fly?**
Our cloud communications solutions make it possible for over 30,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.
**Wherever and however you do your best work - we’ve got you covered**
We're proud to be an All Remote company nested in flexibility. Our unique and united culture is rooted in our team: a diverse flock of over 550+ Birds who represent 50+ nationalities and counting.
MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
**Recruitment Privacy Statement**:
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