Hospital&bio Business Support

hace 3 semanas

Madrid, España Sandoz A tiempo completo

Job ID- 380457BR- Aug 03, 2023- Spain**Job Description**:

- In 2023 we will potentially see Sandoz step out as a standalone organisation As a global market leader in
- Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz
- impacts the lives of millions. These will be careers with genuine impact
- As Business Support for the Hospital&Bio team, your responsibilities will include (and not be limited to):
- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
- Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
- Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.
- Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.
- Record and analyze all the information to help better customer knowledge and enhance customer experience
- Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
- Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
- Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
- Management of returns due to expired and lack of rotation.
- Processing & tracking of platform orders. Start date, end date, replacement and inclusion of new products.
- Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management.
- Coordination of the implementation of the value proposition in the pharmacy.
- Implementation of the multi-channel engagement plan with the pharmacy

**Diversity & Inclusion / EEO**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum Requirements**:

- University degree
- Fluent English
- Experience in business support functions, from process and order management, administrative tasks and other support activities
- Strong collaboration skills
- Managing changing priorities

Division

SANDOZ

Business Unit

COMMERCIAL OPS EUROPE SZ

Location

Spain

Site

Madrid

Company / Legal Entity

Sandoz Farmacéutica, S.A.

Functional Area

Sales

Job Type

Full Time

Employment Type

Regular

Shift Work

No

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