Empleos actuales relacionados con Digital Customer Engagement Manager - Barcelona - SAP
-
Strategic Digital Customer Engagement Manager
hace 5 horas
Barcelona, Barcelona, España Talent A tiempo completoDirector Global Digital Customer EngagementAs the Customer Engagement Model Product Director, you will play a pivotal role in bridging the gap between internal customers and the Global Digital Customer Engagement team.Key Responsibilities:Strategic Vision: Develop and execute a robust strategic plan for the Customer Engagement roadmap, aligning with business...
-
Product Manager
hace 3 semanas
Barcelona, España Bayer A tiempo completo**Product Manager - Customer Engagement** **Purpose**: The Product Manager - Customer Engagement will report to the Head of Fragmented Sales Activation and has full accountability for delivering the overall technical solutions, inclusive of required data sets, for Club Bayer and future HCP engagement products. Work closely with key country teams and our...
-
Director Global Digital Customer Engagement
hace 2 semanas
Barcelona, España AstraZeneca A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement |
hace 57 minutos
Barcelona, España Talent A tiempo completoDirector Global Digital Customer Engagement | (YH901)BarcelonaEUR 70.000 - 90.000The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities...
-
Global Digital Customer Engagement Leader
hace 3 horas
Barcelona, Barcelona, España Talent A tiempo completoDirector Global Digital Customer EngagementThe role of the Customer Engagement Model Product Director serves as a vital link between internal stakeholders and the Global Digital Customer Engagement team.Key Responsibilities:Strategic Leadership: Acts as the voice of the business, providing market insights to shape the Customer Engagement roadmap.Backlog...
-
Customer Engagement Specialist
hace 5 horas
Barcelona, Barcelona, España Talent A tiempo completoJob OverviewWe help organizations achieve success by building a workplace that fosters diversity, flexibility, and purpose-driven work.The Private Cloud Customer Centre Charter ensures seamless adoption of the RISE SAP S/4HANA Private Cloud Edition solution through a Shared Services model.Digital Customer Engagement RoleThe Digital Customer Engagement...
-
Director Global Digital Customer Engagement |
hace 8 horas
Barcelona, España Talent A tiempo completoDirector Global Digital Customer Engagement | (YH901)BarcelonaEUR 70.000 - 90.000The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities...
-
Rsv Customer Engagement Manager
hace 2 semanas
Barcelona, España Sanofi US A tiempo completo**Job title**: RSV Customer Engagement Manager - Location: Madrid (Primary location), Barcelona (Additional location) - Job type: Permanent - Working model: Hybrid **_ About the job_** The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging...
-
Customer Engagement Manager
hace 4 horas
Barcelona, Barcelona, España Talent A tiempo completoJob OverviewTalent is seeking a Customer Marketing Manager to develop and execute global marketing strategies, driving customer engagement and revenue growth.Main Responsibilities:Upsell and cross-sell initiatives within the existing customer base, with a focus on revenue growth.Oversight of all aspects of owned projects, from defining to...
-
Director Global Digital Customer Engagement
hace 7 horas
Barcelona, España Talent A tiempo completoBarcelonaEUR 70.000 - 90.000The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model...
-
Digital Customer Engagement Manager
hace 12 horas
Barcelona, España Talent A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 11 horas
Barcelona, España Talent A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantBarcelonaEUR 50.000 - 70.000Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions,...
-
Digital Customer Engagement Manager
hace 11 horas
Barcelona, España Talent A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantBarcelonaEUR 50.000 - 70.000Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions,...
-
Global Digital Engagement Manager
hace 4 horas
Barcelona, Barcelona, España Talent A tiempo completoUnlocking Customer PotentialAs a Cloud Sales Expert, you will unlock customer potential by facilitating Microsoft to better serve SMC-Corporate clients, realizing their potential and assisting with Digital Transformation journeys.About the RoleThis role will support dedicated customers in achieving business objectives through best-in-class digital engagement...
-
Barcelona, España Talent A tiempo completo[VT-396] - Digital Customer Engagement Manager - Sap Basis Technical ConsultantBarcelonaEUR 50.000 - 70.000We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces...
-
Digital Customer Engagement Manager
hace 4 semanas
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 4 semanas
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 12 horas
Barcelona, España Talent A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 2 semanas
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 6 horas
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
Digital Customer Engagement Manager
hace 1 mes
**We help the world run better**
The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.
**What you’ll do**
- Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.
- Support tickets handling, bridging customer queries and requirements from technical operations team.
- Ensures periodic service reviews to track the service quality across a range of customers.
- Orchestrates the overall service delivery according to agreed SLAs and KPIs.
- Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
- Supports de-escalations of critical customer situations & reviews SLA service credit cases.
- Contributes to customer Go-Lives, Release Upgrade and maintenance activities.
- Executes and supports problem management and continuous improvement.
- Supports customer satisfaction surveys & commercial change requests.
- Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.
- Work in European time-zone.
**What you’ll bring**
- Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).
- Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
- Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria
- Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
- Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.
- Experienced in working with cross-cultural and cross-functional teams or individuals
**Meet the team**
The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 386798 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
