Dutch Customer Service Agent

hace 4 semanas


Valencia, España Recruit 4 work A tiempo completo

**Are you a people person and like helping others than this position is for you We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure Live in the birthplace of paella and experience all that the city has to offer.**

**Your role**

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

**Tasks**

**Phone**

Inbound communication - all questions from existing clients:

- Financial questions

Final invoice
Collection
Online services
Meter readings
Moving/cancellations
Mutations
Making calculations
Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices;...
Cancellations

Outbound communication
- Further follow up of the client’s case, obtaining additional information or providing solution based on the case
- Call back the client in case of request for additional information.

**Via mail**

**Via app**:

- Live chat
- Call me Back

**Social Media**
- Twitter
- Facebook
- Facebook Messenger

**Requierements**
- Native Dutch
- PC skills (experience with working with computer systems)
- Very good written skills (good structure, extended vocabulary)
- Good logical and analytical thinking

**Our offer**
- Paid training
- Fun, people-oriented call center
- Market-based basic salary
- Growth opportunities

**Location**

Valencia (Spain)

**Salary**: 1,400.00€ - 1,600.00€ per month

Work Location: One location



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