Program Coordinator

hace 3 semanas

Madrid, España CIEE A tiempo completo

**Who you are**

The Program Coordinator is the student’s first point of contact and provides ongoing positive reinforcement to all CIEE participants. One of the first tasks of this student-facing position is to monitor an assigned group of participants, know them on a first-name basis, and guide them from the start to the end of the program. The role ensures that the assigned CIEE students have access to CIEE-related resources, course registration, medical support. Ultimately, the position creates a rewarding student experience and learning by mentoring our students in a new city, new school, new group dynamics, etc.

The position helps to prepare documentation and participates in orientation, student advising, excursions, cultural activities. They work collaboratively with the Academic, Housing, Administration and Student Life Office (SLO) departments to achieve a common goal of student success. Assigned student participants can vary by semester and can be from semester long to short term Study abroad programs; custom programs; Teach in Spain, High School, etc., as well as other types of educational CIEE programs.

**Duties and Responsibilities**

**Academic**:Advise students during the pre-departure online orientation and once they are onsite; track course pre-selection, ensure registration completion at the host institution and CIEE; monitor academic performance of students, hold regularly scheduled check-in meetings with students and implement the class absence policy. Monitor class attendance/absence of students by reporting back to the Academic Team of unusual circumstances (such as failed grades, poor performance, etc.). Coordinate academic support resources related to learning disabilities, requests for tutorials, exam dates, etc.

**Health, Safety and Security**: Monitor HSS of all assigned students; work closely with SLO team to resolve cases of serious injury or illness; communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the CIEE HSS standard operations manual. Manage any initial low-to mid-level health, safety, security issue and accommodation welfare incident involving behavioral student issues. Become familiar with first aid, bystander intervention training and sexual assault guidelines. Participate in meetings with pertinent CIEE on site staff to update and share any participant behavioral issues, HSS patterns/trends and other related issues in CIEE arranged housing that may be associated with the participant´s physical and emotional wellbeing/illness.

**Internship /Service-Learning Coordinating and Faculty-Led Custom Programs**: Communicate with students as well as Internship placement to coordinate interviews and site visits. In coordination with the academic team and internship instruction, you may be assigned a liaison and facilitate communication between the student and Internship placement. Participate in the budget planning, collection of price quotes and execution of overnight Faculty-led & Custom Program excursions.

**Crisis and Emergency**: in rotation with the other center staff, carry the 24-hour in-country emergency telephone. Additionally, this position requires willingness to step if/when major crisis take place with assigned students, including doctor´s or hospital visits, in close coordination with a manager or director.

**Communication**:Maintain open communication about student incidents (medical or of any other type) with those who need to know, as defined by the CIEE policies. Participate in coordination meetings with the Student Life Office and Academic staff to review, consult and determine protocols and best practice for student in-country experiences, arrival/departure, orientation, and cultural activities, etc. Complete the CIEE communication protocol training with stakeholders, salesforce case creation, and act as a point person of contact with school representatives regarding participant incidents that pertain to your assigned students.

**Program Evaluation**:Help to manage the student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses, help facilitate the visits of sending institutions and/or visitors from the US.

**Marketing**: Participate in the social media strategies of CIEE, such as writing a blog, record video stories during program activities.

Other duties as assigned.
- Perfil/Requisitos

**Knowledge Skills and Requirements**

Fluency in Spanish and English (both written and verbal)

Bachelor´s degree required.

Must be organized with at least three years of program coordination/administration experience.

Need to have the confidence, interest, and soundness of judgement to provide effective communication with participants from diverse backgrounds.

Communication: Proven ability to deal calmly and empathically with students who are adapting to new learning environments.

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