Senior CRM Business Analyst
hace 2 semanas
We are looking for an International Senior CRM Business Analyst to join our dynamic and international IT Marketing & Customer Engagement team in Novartis.
As part of this Team we are dedicated to enhancing Customer Experience on a global scale and you would be playing a pivotal role in achieving that goal. You will collaborate with Marketing & Customer Engagement Business Leads around the world to define and implement innovative solutions to drive Customer Experience.
Your expertise in CRM will contribute to shaping Novartis' future strategy, ensuring that we stay ahead in a rapidly evolving market. We value proactive and ethical approaches to make a lasting impact on our Customer Experience.
Join us in revolutionizing Customer Engagement and be part of a passionate team dedicated to making a difference.
Your responsibilities include, but are not limited to:
- Design standards to improve and sustain standardisation of CRM solutions.
- Support with internal IT CRM systems and documentation requirements, regulatory environments (if applicable), IT Service Portfolio, and industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions, and services wherever applicable.
- Ensure designs produced adhere to the architectural roadmap and support the development, execution, and operations of solutions.
- Ensure that proposed solutions are documented in the form of functional as well as non-functional specifications, and are traceable to business requirements/user stories.
- Support scoping, fit-gap workshops for CRM Product enhancements, proposing solutions for key gaps, and enabling alignment with business teams.
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
What you'll need:
- Fully proficient in English (oral and written)
- Proven experience with Salesforce and/or Veeva
- Excellence in Customer Engagement skills
- Experience with IT Projects in International Landscape
- Experience in Business Analysis, Requirements Definition & Management
- Analytical & proactive thinking
- Knowledge of project management models and techniques
- Financial Modelling
- Experience in the pharmaceutical industry
Nice to have:
- IT Customer Engagement/CRM Project Management
- Engineering Background
**Division**
Operations
**Business Unit**
DATA, DIGITAL & IT
**Country**
Spain
**Work Location**
Barcelona Gran Vía
**Company/Legal Entity**
Novartis Farmacéutica, S.A.
**Functional Area**
Technology Transformation
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
Yes
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