Mobility Experience Program Manager
hace 2 semanas
**#Greatmindsdontthinkalike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
**About the Team**:
Community Operations (CommOps) is pioneering how Uber interacts with users around the globe. We support all Uber business lines.
The Mobility Experience team is transversal to all mobility markets in EMEA. Our mission is to shape customer-centric experiences that foster drivers' & riders loyalty, and sustainable growth.
**About the Role**:
We're looking for Driver and Rider Program Managers to advocate and act on the resolution of issues as well as focus on the improvement of the support experience when they contact Uber. You will be strategic and agile to help drive driver satisfaction and retention across EMEA. It will require a deep understanding of the driver journey & the blockers they face across key EMEA markets, and will call for having strong experience in project management, data-driven mindset, and stakeholders management.
**Your Impact in Role**:
You will define strategic priorities to improve the active driver/Rider experience in collaboration with central Operations teams, align regional and EMEA vision, and prioritize the most impactful initiatives.
- Customer advocacy: act as the voice of active drivers/riders to deliver qualitative and quantitative insights, and uncover opportunities.
- Improvements with a focus on optimising satisfaction and retention.
- Program/Project Management: Operationalise multiple critical initiatives and prioritize, identify dependencies, solve, and unlock bottlenecks, and leverage a wide network of people & resources.
- Own support metrics for CommOps EMEA.
**The Experience You’ll Bring**:
- Balance attention to detail - we do things quickly and do them well.
- A self-starter demeanour to investigate and get the data we need to make a difference
- Calm under pressure. You will have excellent organisational skills, integrity, and great follow-through on tasks.
- Incredible empathy and understanding of both riders and driver partners alike and an excellent advocate for Uber's users.
- Natural curiosity. You love learning how things work and you're always looking for innovative solutions. You enjoy testing different strategies and tracking the results.
**What's in it for you?**:
Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life are the people that make Uber, **#OneUber.**
To view our fantastic benefits, refer to the link below
**Unsure if this role is the right fit for you?**
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