Services Account Assurance Manager

hace 3 semanas

España Hewlett Packard A tiempo completo

HP is known as the founder of the Silicon Valley back in 1939. +80 years after, HP continues to have a brilliant future ahead. One of key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit.

Services Supply Chain (SSC) is the “engine” to deliver Spare Parts, Repair and Refurbishment solutions, globally.

In this role, you will be part of the **Global Services Delivery Solutions & Sustainability SSC**. Our mission is to be a key enabler for HPWS **profitability** and **growth** by (1) driving Operational Excellence globally and (2) design, develop and implement new Sustainable Services, Solutions and Capabilities within our leading global services supply chain.

As Services Account Assurance Manager you will lead the global process to secure performance and parts supply availability for selected accounts.

**Job specifics/responsibilities**:

- Align and review Accounts in scope.
- Deploy and provide necessary insights to Theater planning leads.
- Globally manage process. Weekly performance review follow ups
- Analyses, identifies root causes of performance deviations, build and execute action plans.
- Build a control and monitoring environment to track the business performance.
- Manage to resolution business escalations.

**Education (degree) and professional experience required**:

- Bachelor's or Master's degree in Engineering, Business Management, Computer Sciences, or equivalent
- Typically, 8- 10-years’ experience.
- MBA, PMP/PMI, L6S will be a plus.
- Solid experience in Services Supply Chain, Customer Support, Services Delivery Businesses.

**Personal skills and qualities**:

- Growth mindset. Positive and constructive attitude to challenges.
- Strong leadership. Proactive, autonomous and Entrepreneurship mindset.
- Excellent Executive level communication and influential skills.
- Strong financial acumen. Cost/P&L management.
- Strong Analytical skills. Root Cause Analysis. Develop and implement action plans.
- Ability to work in a complex, matrix organizations leading virtual teams, and with global stakeholders.
- Structured mindset and approach.

**What we offer**:

- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:

- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
- Dedicated lactation room.
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

Entity: Sales & Services

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