Global Process Manager Customer Business Platform
hace 6 meses
End-to-end responsibility for the assigned processes as part of the overall customer business platform
- Ensure end-to-end value along Customer Journey in terms of customer experience (CX) and user experience (UX), efficiency and effectiveness
- Definition and prepare for decision (in alignment with head) on the respective processes & platform and how to digitalize them to create value, including lifecycle management (ideation, prioritization, creation, driving, and documentation of processes, as well as phasing out if necessary)
- Responsibility for data transparency, analytics, tracking, and reporting of key process metrics for continuous product improvement
**Key Areas**
- Ensure use cases and values are clear and prepare demands for DIT demand process (with defined roadmap)
- Identify digitalization demands and opportunities (Markets & Regions), define relevant projects, execute and realize appropriate scalable solutions (based on test & learn cases with “_fail fast, fail cheap and learn” approach)_
- Initiate, and implement new E2E value solutions for better CX, UX, efficiency
- Ensure actionable data insights are gained to create value from data
**End-to-End (E2E) Process Responsibility**
- Ensure process transparency, business value measurement and data quality
- Review current processes and identify opportunities for process optimization & digitalization
**Manage the team matrix**
- Ensure close collaboration with DIT product owners and all relevant stakeholders across markets and regions
- Actively support implementation lead & performance manager to engage key users and understand user needs and demands to continuously improve processes
- Work closely with the Global product owner and the Digital Competence Center
- E2E thinking
- Ability to work in an international and agile environment
- Excellent communication, time management, problem solving, organizational, process, and analytical skills
- Willingness and ability to challenge and improve existing processes and structures, even in the face of resistance; commitment to challenging the status quo
- Result driven and focused
- Think from the user's perspective to create a great UX
- Experience in leading people in a matrix
- Experience in digital environments
- Several (8+) years of experience in the context of process management for digital platforms or similar
- Strategic thinking to develop a long-term vision for the platform, ability to align roadmap with overall business strategy and targets
- Business fluent English
- German language skills is a plus
-
Adobe Campaign Platform Manager
hace 6 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Platform Manager that would like to collaborate with one of the top global pharmaceutical companies.**: **Responsibilities**: Support on all projects with technical Adobe Campaign knowledge with IT and other stakeholders Ensure that the workflows and deliveries build by Campaign Managers serve the business...
-
Global Campaign Manager
hace 6 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Global Campaign Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.**: We are looking for a Global Campaign Manager for the successful implementation of the global digital marketing strategy within an international pharmaceutical company. You will be working closely with teams...
-
Global B2B Ecommerce Product Manager
hace 6 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Global B2B eCommerce Product Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.**: As the Global B2B eCommerce (known as Digital Commerce internally) Product Manager you will lead the end-to-end management and guidance of the Animal Health Digital Commerce Product for B2B...
-
Manager, Customer Success Managers Emea
hace 6 meses
En remoto, España GitLab A tiempo completoThe GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab. The Customer Success Management (CSM)...
-
Customer Success Manager, Construction
hace 6 meses
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76990 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Power Platform Manager with English and Spanish
hace 6 meses
En remoto, España Babel Profiles S.L A tiempo completoOur client, a global leader in speciality chemicals, is dedicated to addressing preservation challenges through advanced science. With a rich history of innovation, our client aims to assist customers in developing sustainable solutions that protect people’s health, maintain vital infrastructure, and reduce ecological footprints. **Imagine this**:...
-
Customer Success Manager
hace 7 meses
En remoto, España Crisalix LABS, SLU A tiempo completo**About the role**: We are looking for a Customer Success Manager for Brazil and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our...
-
Customer Success Manager
hace 7 meses
En remoto, España Crisalix LABS, SLU A tiempo completo**About the role**: We are looking for a Customer Success Manager for LATAM from Mexico City (Working LATAM office Hours) and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you...
-
Senior Customer Success Manager, Enterprise
hace 6 meses
En remoto, España Semrush A tiempo completoHi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our **Senior Customer Success Manager, Enterprise Solution role** for those who are goal and success-oriented. **Tasks in the role**: - Acting as a “Player / Coach” and using your...
-
Customer Success Manager, Construction
hace 6 meses
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76992 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Customer Success Manager
hace 6 meses
En remoto, España Hubtype A tiempo completoAt Hubtype, we're on a mission to revolutionize the way companies communicate with their customers on messaging apps like Whatsapp and Telegram. We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations. We're growing rapidly and looking for a talented...
-
Salesforce Platform Engineer
hace 6 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Salesforce Platform Engineer that would like to collaborate with one of the top global pharmaceutical companies.**: Responsible to maintain and develop technical tooling around the SFDC platform. Including DevOps pipeline, data integrations, APIs, platform security, testing and implementation of platform related tasks...
-
Global Payroll Expert
hace 6 meses
En remoto, España Papaya Global A tiempo completoPapaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and...
-
Senior Product Manager, Platform
hace 7 meses
En remoto, España Eventbrite A tiempo completoTHE CHALLENGE We're looking for an experienced technical Product Manager to help us build a world-class platform to support the millions of event creators and consumers who rely on Eventbrite to help them get together, explore their interests, and pursue their passions through live experiences. Improving and optimizing developer velocity and infrastructure...
-
Web Governance Project Manager
hace 5 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Web Governance Project Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.**: This role will focus on Support Service Operations Platforms and maintaining the Production Partner Onboarding Process. Support Service Operations Platforms - Goal of optimizing the service...
-
Platform Solution Sales Executive
hace 6 meses
En remoto, España FICO A tiempo completoFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity - "FICO is looking for an addition to our talented and successful Global Platform Software Sales Team based in EMEA. As a member of this team, you will...
-
Customer Success Manager
hace 6 meses
En remoto, España Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Business Transformation Analyst
hace 6 meses
En remoto, España SafeGuard Global A tiempo completoSafeguard Global is hiring a Business Transformation Analyst, GEO to help deliver critical technology as part of its quickly expanding Global Employment Outsourcing (GEO) business. As Business Transformation Analyst, GEO you’ll be working side-by-side with Product Managers, Operations, Project Managers and the Development Team, and be responsible for...
-
Senior Customer Success Manager
hace 6 meses
En remoto, España Crisalix LABS, SLU A tiempo completo**About the role**: We are looking for a Customer Success Manager who is also an expert in digital marketing, esp for Social Media campaigns for - Australasia/Asia and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and...
-
Global Regulatory Manager
hace 6 meses
En remoto, España Allucent A tiempo completoThese customers have new therapeutic ideas but want a partner who can assist with the clinical trial process, the complexities of certain disease states, or other critical capacities. You’ll work with them on the newest treatment breakthroughs for some of the most perplexing conditions. And ultimately, you’ll help make a positive difference in...