Lync&co Team Leader Swedish
hace 1 mes
**Customer Service Team Leader
- Swedish speaker**
**Do you have experience in customer service through Contact Centers and are you ready to face new challenges?**
**This is your role at MSX**
**Objective of the position**:
Our **Team Leader **will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meet key performance metrics.
**The duties you will perform on a day-to-day basis are as follows**:
- You will supervise and support a team of agents, ensuring they meet the performance target.
- You will provide ongoing support, motivation and mentorship to the team members.
- You will create comprehensive manuals and document procedures.
- You will provide train to the new hires and existing team members.
- You will track and analyse team performance metrics.
- You will compile data and generate reports on the team performance.
LI-MU1
Spain-Madrid
**We look for you if**:
- You have an excellent command of English and you also have strong language skills** bilingual and/or native** in** Swedish.**:
- You are in **Madrid or Barcelona.**:
- You have experience working in Customer Service or Customer Support as **Supervisor or Team Leader **at least 1 year.
- You are a person with excellent oral and written communication skills.
- You have leadership skills with a focus on team development and achieving results.
- You have ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.
**What do we offer you?**
- **
Full-time indefinite contract**. 40 hours a week, Monday - Friday.
- You will be part of a great team of professionals in an **internationally consolidated company.**:
- You will acquire a **global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.**:
- MSX Bazaar: Shopping portal exclusive for MSX employees.
- 23 days of Vacations + 3 extra days.
- ** Internal training plan**.
**Who are we?**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Vision**
To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry
**The MSXI Mision**
We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions
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