End User Compute Technical Lead/sme

hace 2 semanas


Madrid, España The Cigna Group A tiempo completo

**End User Computing Technical Lead/SME**:
An opportunity has arisen within the Cigna International Health Workspace team. We are seeking a highly skilled, experienced, and motivated EUC Technical Lead/SME to join us and play a key role in implementing solutions that enhance our colleague’s user experience.

**What does a normal day involve?**:

- Provide guidance to the team on EUC industry best practice and emerging technologies.
- Provide support and mentorship to other engineers in the Workspace team.
- Coordinate with colleagues and peers in Cigna’s US Enterprise Infrastructure Team
- Proactively monitor and resolve infrastructure service issues prior to escalation.
- Ensuring Service Now incident, requests, problem and change records are pro-actively updated.
- Participate in change activity that may be scheduled out of hours
- Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions
- Adhering to Information Protection Policies and Business Continuity Plans
- Follow operational processes and policies
- Ensuring 24x7x365 operation

**You will have experience with**:

- Microsoft SCCM & Intune, with a deep understanding of their functionalities.
- Citrix Virtual Desktop Infrastructure
- Microsoft Azure Virtual Desktop Infrastructure
- Microsoft Windows Client and Server Operating Systems
- Microsoft O365 Deployment
- Service Now Change and incident management workflow
- Service and customer centric mindset

**It would be great if you’ve had experience with**:

- Nutanix HCI
- Agile Project Management Methodology
- JAMF - Apple Enterprise Mgmt. solution
- Stratodesk Thin Client Technology
- ITIL Certifications

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._



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