Team Manager
hace 7 meses
**Location**
- Málaga, Spain**Language**
- Swedish***
**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix** and work with energetic people who strive to enjoy every day.
We are looking for an **Swedish-speaking Team Manager - (On-site) **to join one of our exciting projects. As a Team Manager, you will work in one of our most critical leadership roles where you will be responsible for coaching, training, introducing and continuously monitoring your team members.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
**What you'll experience with us**
As a **Team Manager** in our team, you will:
- Daily follow up on statistics with the employee and provide feedback on focus areas
- Actively gathering feedback from employees and being responsive to what agents and customers are saying about the market both our own and the client's
- Carrying out and giving feedback on the monitoring (feedback in time to the mediation) and take correct actions on the basis of the deficiency identified in the interception
- Analyse the team's performance and take appropriate actions to optimise results
- Average action time (AHT) for the team
- Customer satisfaction index (NPS/CSAT) for the team and at individual level(s)
- Co-monitoring results for the team and at individual level.
- The assignment will establish and develop a relationship with the client that allows for constructive and creative forums that lead to continuous improvement.
**Concentrix is a great match if you**:
- Are bilingual or proficient in Swedishplus advanced level of English- Have team leadership and coaching skills
- Have great oral communication
- Are responsive and flexibile
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week temporary contract: rotative Monday to Sunday 8:00 to 19:00
- Salary 24 000 euros gross/year + up to 2000 euros gross/month in bonus
- Central location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
If this sounds like you, join us
**Who we are**
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
**RRQ24-002789-1-SWEDEN
-
Team Manager
hace 7 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - Italian*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix** and work with energetic people who strive to enjoy every day. We are looking for an **Italian-speaking Team Manager - (On-site)** to join one of our exciting projects. **What we offer...
-
Team Manager
hace 7 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - English*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix **and work with energetic people who strive to enjoy every day. We are looking for an **English-speaking Team Manager - (On-site)** to join one of our exciting projects. **What we offer...
-
Team Manager
hace 7 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - English*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day. We are looking for an English-speaking Team Manager (On-site) to join one of our exciting projects. **What we offer...
-
Team Manager
hace 2 semanas
Malaga, España Emprego ES A tiempo completoWe are an International Real Estate Agency based in Malaga specialized in Prime Properties in the most exclusive areas of the city We are seeking an experienced Team Manager&Sales Coordinator to complete a national / international team that is passionate about Real Estate Bilingual in Spanish/English is required, and other languages are valued.
-
Team Manager, Cet Nordic Malaga Operation
hace 7 meses
Malaga, España SD Worx A tiempo completoAt SD Worx Spain, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx...
-
Team Manager
hace 3 días
Malaga, España REEL A tiempo completoREEL International, over 2.500 employees, is a worldwide industrial group specializing in complex lifting and handling systems as well as integrated systems solutions for the nuclear, airport, aeronautical, offshore and heavy industries. In Málaga (Spain), Reel is active through its affiliate REEL AEI, a company specialized in the design and manufacture of...
-
Team Manager for a Norwegian Digital Bank
hace 7 meses
Malaga, España Transcom Spain A tiempo completoWe’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for a Norwegian digital bank, providing financial flexibility to clients since 2014. Are...
-
Scandinavian Team Manager for The Nespresso Company
hace 7 meses
Malaga, España Transcom WorldWide A tiempo completo**Location**:Spain, Malaga **Job category**:Operations **Language**:Danish We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for the...
-
Partner Success Manager
hace 7 meses
Malaga, España Anywhere365 A tiempo completoAnywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. We are on a mission to create a "Mind-blowing" customer experience for global enterprises. **The Role**: **Strategic level**: - Design and execute partner strategy aligned with AW365's mission and vision. - Cultivate strong partner...
-
English Speaking
hace 1 semana
Malaga, España Webhelp A tiempo completoMicrosoft ISV- Sales Manager Job Description Sales management layer accountable for delivery of contracted results within a territory/geography. **Job Description**: - Build, motivate and mentor a high-functioning inside sales team to lead and drive sales conversations; hire new Sales Agents; typical team size of 10+ employees - Lead team members through...
-
Airport Team Leader
hace 2 semanas
Malaga, España Jet2.com and Jet2holidays A tiempo completoPermanent Intermittent - 40 Hours **Salary** - Excellent **Country** - SPAIN **What you will be doing...** **Jet2holidays** is the - **UK’s 2nd largest Tour Operator**, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning...
-
Team Leader- German Market
hace 1 semana
Malaga, España Webhelp A tiempo completoBrief overview of Role: An organized and good communicator, able to handle a team in the project. Being responsible for meeting client KPIs and needs. Leading his own team to be able to deliver the service asked. Accountabilities Staff Management 40% - Monitor and report team performance - Give newly hired agents feedback on their individual performance to...
-
Assistant Store Manager
hace 9 meses
Malaga, España Levi Strauss & Co. A tiempo completoAs an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores operations and team. Key parts of the role: - Support Store Manager in delivering...
-
Quality Manager
hace 7 meses
Malaga, España DHV Technology A tiempo completo**Become part of our team**: DHV Technology, founded at 2013, has been growing with a very talented and encouraged team, full of passion and motivation for the Aerospace Market. Very focused to meet each requirement for the new projects, the whole team will be pleased to received new bright talents to help us in the development and management of each new...
-
Project Manager
hace 1 día
Malaga, España Page Personnel España A tiempo completoThe person selected will have these responsibilities: - Phase management - Planning - Control - Team Management - Reporting - Risk Management Designer and Manufacturer Company|Project Manager What we expect from you: - Aerospace, Industrial, Telecommunication Degree or similar studies. - English (fluent level written and spoken) - Previous experience of...
-
Cybersecurity Team Leader
hace 7 meses
Malaga, España Iwantic A tiempo completoMalaga,Malaga Desde nuestra división de **Ciberseguridad**, estamos buscando un/a **Cybersecurity Manager **para incorporarse directamente a una compañía líder nº1 a nível global en su sector con sede en Málaga. **Funciones**: - Supervisar y coordinar los equipos de seguridad globales a nível funcional. - Apoyar los desarrollos y las iniciativas...
-
Norwegian Team Leader for The Nets Company
hace 7 meses
Malaga, España Transcom WorldWide A tiempo completo**Location**:Spain, Malaga **Job category**:Operations **Language**:English Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated...
-
Agile Project Manager
hace 7 días
Malaga, España Vodafone A tiempo completoThe primary goal of an** Agile Project Manager** is to live agile values and support to educate the team in Project Delivery. The Project Manager will follow the processes and practices that the team agreed they would use. The role will interface with Business, Vendors, Operations, other Vodafone stakeholders and the VBP&S IoT teams and plays a key role in...
-
Design Manager
hace 7 meses
Malaga, España Quanta A tiempo completoDesign Manager - Data Centre - Malaga, Spain We are currently partnering with a leading global consulting and engineering company that are looking for experienced data centre professionals to join their team. Our client is working with many major developers in the data centre space and require a Design Manager for their Malaga location. Our client offers...
-
Assistant Store Manager- Málaga Málaga, Spain
hace 7 meses
Malaga, España Philip Morris International A tiempo completoOne clear purpose - to deliver a smoke-free future. Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...