Technical Services Engineer
hace 6 días
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?**
The PS Implementation Engineer (L2) has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician. Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).The individual functions in an environment of lower complexity to that of PS Implementation Engineers (L3).**Working at NTT**
**Ensure client satisfaction**
**Compile and maintain project administration**
The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. PS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes.
**Conduct presentations**
The PS Implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.
**Provide telephonic, remote and on-site support to clients**
The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
**Act on specialist knowledge**
The PS Implementation Engineer (L2) is expected to take ownership of relevant technologies according to domain or specialization.
**Behavioural skills**
As corporate citizens they practice two-way communication and listens to understand other’s point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.
**What will make you a good fit for the role?**
**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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