Aftersales & Product Engineer
hace 2 semanas
Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.
We push the boundaries, taking solar technology higher, faster, and farther than before.
We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.
We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world.
Join us in POWERING POSITIVE CHANGE
BTP Aftersales & Product Engineer
SUMMARY OF ROLE
Maxeon is seeking an Aftersales & Product Engineer to support our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter solution.
If there is a problem in the field, this team is the last stop for field issue engineering resolution. As an Aftersales & Product Engineer you will serve as a critical step in closed-loop learning for Maxeon, using and developing state-of-the-art analytical tools and methods to diagnose issues in the field, perform failure analysis on customer returns, validate degradation and failure models, communicate failure details and root cause to key stakeholders, and recommend resolution.
As part of the Aftersales function, you will be supporting the efficient running of the field services activity, monitoring that services are carried out in a safe an efficient manner and that levels agreements (SLA’s) metrics are met, maintaining our high levels of customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
**AFTERSALES**:
Support the delivery, efficiency, and productivity of the field services activity, including providing input on scheduling & prioritization, caseload management and tracking SLA compliance
Provide field service technicians/electricians with necessary product and software training & evaluate their work
Follow up on open or unresolved field service cases, actively monitor resolution targets, and support the fulfill field service obligations.
Tier 3 Technical Issue Escalation Point, interfacing with customers/partners/ vendors/suppliers as the Subject Matter Expert (SME) for issue resolution for battery storage & hybrid string inverters
Define and implement new aftersales processes and standardize technical issue resolutions, deploying these across the global customer support teams
Reduce warranty liability costs by engineering & deploying the best cost solutions to solve customer issues
Improve Customer/Partner health metrics related to technical cases through closed loop learning with vendors and internals stakeholders
Regularly report statistical data, trends, significant events and milestones
Complies at all times the Environment, Health and Safety and Quality standards, rules and regulations
**PRODUCT ENGINEERING**:
Conduct hands-on failure analysis and forensics on field failures/returns utilizing destructive and nondestructive testing and analytical techniques.
Perform experiments to re-create failures observed in the field, both in outdoor tests and in lab accelerated tests.
Provide clear and comprehensive failure analysis reports and present to internal teams responsible for design, manufacturing, quality, installation, and maintenance.
Provide design teams with recommendations for current and future generation product improvements based on field data analysis.
Troubleshoot, Investigate and effectively & efficiently engineer solutions to solve complex customer problems
QUALIFICATION REQUIREMENTS
BS degree in electrical engineering, energy technologies, or related field.
7+ years’ experience in an engineering role (solar industry preferred) or 5+ years’ experience & MS degree.
Experience with energy storage products (batteries) &/or inverters is required.
Hands-on experience with failure analysis and materials characterization techniques (electrical testing and characterization, thermal imaging, root cause analysis).
Ability to think creatively learn and develop innovative solutions to electro/mechanical challenges involved with photovoltaic installations.
Experience creating Scopes of Work, troubleshooting or issue resolutions guides for maintenance or electrical services as well as troubleshooting
Experience with ticketing/case management systems including field service functions
Self-motivated, with ability to work both independently and with multiple teams.
Strong communication skills - Customer facing presentation skills and previous External sales support and client management experience preferred
Ability to work autonomously to meet multiple concurrent objectives and within an international team, with diverse cultures
English (mandatory) + German, Italian, Spanish, Dutch, French as second language is a plus
**OTHER**:
Must be able to climb stairs and ladders to acc
-
Aftersales & Product Engineer
hace 1 mes
Madrid, España Maxeon A tiempo completoPowering Positive Change In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below. Our highly advanced solar products are...
-
Product Marketing Engineer
hace 15 horas
Madrid, Madrid, España IC Resources A tiempo completoProduct Marketing Engineer Power Semiconductors A global manufacturer of electronic components is seeking a Product Marketing Engineer with Power Electronics experience. This role will involve defining strategy and the roadmap for IGBTs, MOSFETs and WBG products, on a global scale. You will carry out market and competitor analysis, and will support the FAE...
-
Principal Product Engineer
hace 4 semanas
Madrid, España W Electric Spain SAU A tiempo completoPrincipal Product Engineer A **Principal Product Engineer**, in the Digital Engineering Services organization, will help develop the strategy and go to market plan for the OptiLife Service Product Offerings which provide our utility customers with solutions to complex technical problems. **This position can be a Remote working opportunity.** Primary...
-
Product Marketing Engineer
hace 7 días
Madrid, España Ic Resources A tiempo completoProduct Marketing Engineer – Power Semiconductors A global manufacturer of electronic components is seeking a Product Marketing Engineer with Power Electronics experience. This role will involve defining strategy and the roadmap for IGBTs, MOSFETs and WBG products, on a global scale. You will carry out market and competitor analysis, and will support...
-
Product Marketing Engineer
hace 18 horas
Madrid, España IC Resources A tiempo completoProduct Marketing Engineer - Power Semiconductors A global manufacturer of electronic components is seeking a Product Marketing Engineer with Power Electronics experience. This role will involve defining strategy and the roadmap for IGBTs, MOSFETs and WBG products, on a global scale. You will carry out market and competitor analysis, and will support the FAE...
-
Product Marketing Engineer
hace 1 semana
Madrid, España IC Resources A tiempo completoProduct Marketing Engineer – Power Semiconductors A global manufacturer of electronic components is seeking a Product Marketing Engineer with Power Electronics experience. This role will involve defining strategy and the roadmap for IGBTs, MOSFETs and WBG products, on a global scale. You will carry out market and competitor analysis, and will support...
-
Product Engineer
hace 1 mes
Madrid, España HMY Retail Solutions SLU A tiempo completoHMY Retail Solutions SLU **Madrid** (Madrid) T/2023/42350 **Solicita ya el acceso a una beca de prácticas en HMY Retail Solutions SLU** ¿Qué ofrece la empresa? - **1** plaza de prácticas en HMY Retail Solutions SLU de **6 meses** para incorporarse en **septiembre 2023**: - Bolsa de ayuda de **800,00€** brutos mensuales - 8h. diarias en Jornada...
-
Cloud Engineer
hace 4 semanas
Madrid, España Page Personnel España A tiempo completo3 años de experiência como Cloud Engineer. Valorable CI/CD y certificación en GCP. Full remote|Proyección profesional 3 años de experiência como Cloud Engineer. Valorable CI/CD y certificación en GCP. Consultora con sede en Madrid dedicada al desarrollo de productos tecnológicos Oportunidades de carrera y desarrollo profesional. 3 años de...
-
Data Engineer
hace 4 semanas
Madrid, España Page Personnel España A tiempo completo3 años de experiência como Data Engineer. Valorable CI/CD y certificación en GCP. Full remote|Proyección profesional 3 años de experiência como Data Engineer. Valorable CI/CD y certificación en GCP. Consultora con sede en Madrid dedicada al desarrollo de productos tecnológicos Oportunidades de carrera y desarrollo profesional. 3 años de...
-
Product Engineer Npd
hace 4 semanas
Madrid, España Enerpac Tool Group A tiempo completoAt Enerpac we believe it takes advanced technical expertise and ingenuity to develop the industry’s most trusted solutions. Our relentless pursuit to deliver the highest standard of excellence means never compromising. One of Enerpac’s core values is to continually innovate. We do this by solving user problems, improving productivity, and making the job...
-
Inside Sales Engineer
hace 2 semanas
Madrid, España Walters People A tiempo completoExcelente oportunidad profesional como Inside Sales Engineer para empresa de referencia internacional dentro del sector industrial ubicada en Guadalajara. Sobre la posición: Como Inside Sales Manager, tu misión principal será velar por la venta técnica y diseño básico de los productos de la compañía, ajustándote a los requerimientos del cliente,...
-
Semiconductor Test Engineer
hace 1 mes
Madrid, España IC Resources A tiempo completoAn excellent opportunity has become available with a growing company in Madrid for a Semiconductor Test Engineer. As a Semiconductor Test Engineer you will have a number of core responsibilities that include:Development of new test programsProduction data analysisDefinition of test flowsInteraction with test equipment vendorsSupporting the R&D team with...
-
Semiconductor Test Engineer
hace 1 mes
Madrid, España Ic Resources A tiempo completoAn excellent opportunity has become available with a growing company in Madrid for a Semiconductor Test Engineer. As a Semiconductor Test Engineer you will have a number of core responsibilities that include: Development of new test programs Production data analysis Definition of test flows Interaction with test equipment vendors Supporting the R&D team...
-
Semiconductor Test Engineer
hace 4 días
Madrid, España Ic Resources A tiempo completoAn excellent opportunity has become available with a growing company in Madrid for a Semiconductor Test Engineer. As a Semiconductor Test Engineer you will have a number of core responsibilities that include:Development of new test programs Production data analysisDefinition of test flowsInteraction with test equipment vendorsSupporting the R&D team with...
-
Semiconductor Test Engineer
hace 3 semanas
Madrid, España Sdi Digital Group A tiempo completoAn excellent opportunity has become available with a growing company in Madrid for a Semiconductor Test Engineer. As a Semiconductor Test Engineer you will have a number of core responsibilities that include : Development of new test programsProduction data analysisDefinition of test flowsInteraction with test equipment vendorsSupporting the R&D team with...
-
Semiconductor Test Engineer
hace 4 semanas
Madrid, Madrid, España IC Resources A tiempo completoAn excellent opportunity has become available with a growing company in Madrid for a Semiconductor Test Engineer.As a Semiconductor Test Engineer you will have a number of core responsibilities that include:Development of new test programsProduction data analysisDefinition of test flowsInteraction with test equipment vendorsSupporting the R&D team with...
-
Semiconductor Test Engineer
hace 4 semanas
Madrid, España IC Resources A tiempo completoAn excellent opportunity has become available with a growing company in Madrid for a Semiconductor Test Engineer. As a Semiconductor Test Engineer you will have a number of core responsibilities that include:Development of new test programs Production data analysisDefinition of test flowsInteraction with test equipment vendorsSupporting the R&D team with...
-
Mes Engineer
hace 4 semanas
Madrid, España LHH A tiempo completoDesde el Equipo de Industria de LHH Recruitment Solutions estamos buscando un/a Manufacturing Execution Systems Engineer (MES) para una compañía multinacional del sector electrónico. Entre las principales funciones, destacan; - Ser el referente en la especialización técnica de las soluciones de la compañía, colaborando de cerca con las áreas de...
-
Cloud Engineer
hace 4 semanas
Madrid, España Walters People A tiempo completoDesde Walters People buscamos un perfil de Cloud Engineer para trabajar en plantilla de importante compañía tecnológica con producto propio con sede en Las Rozas (Madrid). **Funciones**: Te encargarás de participar en el proceso de migración de la plataforma de un entorno físico a la nube de Oracle Cloud. Trabajarás de la mano con el equipo de...
-
Workplace Engineer/architect- Desktop
hace 4 semanas
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Workplace Engineer/Architect-Desktop para trabajar con uno de nuestros clientes multinacionales del sector de seguros. El Workplace Engineer/Architect formará parte del equipo de productos de Windows Edition y ayudará a integrar e implementar el dispositivo administrado por Intune, respaldando la incorporación...
