Technical Quality Management Coordinator

hace 3 semanas

Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

**Position Snapshot**
- Location: Esplugues de Llobregat (Spain)
- Company: Nestlé España S.A.
- Stream: Nespresso
- Type of Contract: Permanent
- Work Language: Fluent Business English

**The role**
In this role you will directly impact Nespresso’s business by driving quality in products and services, and driving compliance to safety, health, environment standards. You will safeguard a consistent consumer experience across channels by owning the feedback management process and driving cross functional continuous improvement through the execution of root cause analysis. You’ll ensure knowledge of customer facing channels is up to par, ensuring fulfillment of Nespresso Quality, Food Safety and SHE legal, internal and normative requirements applicable to Nestlé Spain - Nespresso Division.

**What you’ll do**

**Drive quality in products and services, and compliancy in safety, health, environment standards**
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Plan, perform and coordinate with provider (SGS) Q&SHE audits as required by HQ, including: BTQ (all formats), Trade POS, warehouses, ASC and food suppliers. Action Plan follow up with Daba. Implement innovative tools. Timely report results to HQ.
- Run traceability exercises minimun annually including at least 1 reference per family (foods, food contact materials, machines, coffee). Coordinate with Daba traceability exercises run by HQ. Define and follow up action plan for improvement if needed. Timely report results to HQ.
- Lead implementation of Quality Management System (ISO 9001:2015) in Nespresso Division. Follow up of Action Plan as output from NQMS external audit, and fulfillment of Quality and Food Safety requirements in internal activities
- Perform training sessions about Nespresso Quality, Food Safety and Food Defense requirements, including employees and relevant stakeholders. Coordinate trainings with HR BP.
- Lead local development projects as agreed with Line Manager ensuring full compliance and food safety requirements. Povide regular feedback on the projects evolotion and ensure expected and timely output.

**Safety and Health activities**
- Ensure implementation of safety Nestlé guidelines in the market (BTQs, Trade POS, warehouses, Events).
- Report safety KPIs monthly (SHE-PM and safety pyramid). Monitor Daba safety KPIs.
- Implement SHE activities (ej. BBS program) withing Nespresso Division in coordination with Nestlé Spain.
- Program owner and Represent Nespresso Division as a member of the Safe Driving Commitee in order to effectively communicate and implement new guidelines (2017)
- Support safe behaviours by monthly communicating "Sales Newsletter" (Trade team) and other safety alerts provided by HQ/Nestlé Spain (all).

**Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par**
- Drive root cause analysis of top customer complaints
- Drive continuous improvement of customer service quality throughout functions by leveraging customer feedback; communicated directly by customer, and collected indirectly through quality tests (e.g. mystery shopping)
- Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech
- Facilitate omnichannel customer-facing knowledge management (be the customer voice in the organization)

**Budget Management Responsibilities**
- Drive the organisation's business results by making tactical and operational decisions by building the department in a sustainable way
- Define and drive the right iniatives to achieve business results
- Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
- Manage and monitor the budget within the subdepartment
- Drive improvements and efficiencies in the organisation by collaborating with other departments

**People & Performance Management (indirect positions: environment)**
- Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
- Build a strong team where teammembers collaborate effectively and understand their shared goals and purpose
- Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
- Lead by example in terms of NLF behaviors and safety leadership
- Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism

**After Sales**
- Ensure implementation of ASC Nespresso HQ guidelines in the market (internal and external workshops).
- Ensure follow up ASC KPIs monthly. Monitor Dab

  • Technical Quality Management Coordinator

    hace 3 semanas

    Esplugues de Llobregat, España Nespresso A tiempo completo

    **Position Snapshot** - Location: Esplugues de Llobregat (Spain) - Company: Nestlé España S.A. - Stream: Nespresso - Type of Contract: Permanent - Work Language: Fluent Business English **The role** In this role you will directly impact Nespresso’s business by driving quality in products and services, and driving compliance to safety, health,...

  • BA Manager

    hace 17 horas

    Esplugues de Llobregat, Barcelona, España Nestlé SA A tiempo completo

    Job DescriptionWe are looking for a BA Manager - Quality Management to join our team. As a member of our IT Technical department, you will be responsible for leading the Regional Business Analyst team for T&P Quality Mgmt.ResponsibilitiesManage resource planning, resource management to assigned budget.Translate business strategies, opportunities, threats,...

  • Senior Business Analyst

    hace 6 días

    Esplugues de Llobregat, Barcelona, España Nestlé SA A tiempo completo

    About the JobThis is an exciting opportunity to join Nestlé SA as a Senior Business Analyst in Quality Management. As a key member of our team, you will be responsible for leading the Regional Quality Management team and providing strategic direction to achieve business objectives.Key ResponsibilitiesLead the Regional Quality Management team, including...

  • Incident Management Coordinator

    hace 4 semanas

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    **We are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.** **Position Snapshot** - Location: Nespresso Headquarters, Barcelona. Spain. - Type of Contract: Permanent. - Type of work: Hybrid. - Work Language: Fluent Business English. **The Role** This position requires strong knowledge of ITIL...

  • Incident Management Coordinator

    hace 4 semanas

    Esplugues de Llobregat, España Nespresso A tiempo completo

    **We are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.** **Position Snapshot** - Location: Nespresso Headquarters, Barcelona. Spain. - Type of Contract: Permanent. - Type of work: Hybrid. - Work Language: Fluent Business English. **The Role** This position requires strong knowledge of ITIL...

  • Senior Technical Project Coordinator

    hace 2 días

    La Nava de Santiago, Badajoz, España Nordex Group A tiempo completo

    Company OverviewNordex Group is a leading manufacturer of wind turbines. We are committed to delivering high-quality projects that meet the needs of our customers.Job DescriptionThe Senior Technical Project Coordinator will be responsible for executing large technical projects within quality goals. This includes securing correct project handling, setting up...

  • Quality Management Team Head

    hace 2 días

    Esplugues de Llobregat, Barcelona, España Nestlé SA A tiempo completo

    Job DescriptionNestlé SA is looking for a highly experienced Business Analyst to manage its Regional Business Analyst team for T&P Quality Management. The successful candidate will have a strong background in business analysis, quality management, and IT implementation experience.Key Responsibilities:Manage a team of Business Analysts to achieve team...

  • Lead Business Analyst, Quality Management

    hace 4 días

    Esplugues de Llobregat, Barcelona, España Nestlé SA A tiempo completo

    Job Description:Nestlé SA is seeking a highly skilled BA Manager - QM Team Lead to join our IT Technical & Platform department.About the RoleWe are looking for an experienced professional to lead our Regional Business Analysts team for T&P Quality Mgmt. The successful candidate will provide leadership, guidance, and management to achieve team objectives,...

  • IT Business Analyst

    hace 3 semanas

    Esplugues de Llobregat, España Nestle A tiempo completo

    **About IT at Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...

  • IT HR Management Intern

    hace 4 semanas

    Esplugues de Llobregat, España Nestle A tiempo completo

    **Position Snapshot** Requirements - An agreement letter from your University or Business School - EU nationality or NIE (identification number for foreigners) - Residence: temporary or permanent in Barcelona - Fluent in English Terms & Conditions: - Scholarship 960€ gross per month/full time - Canteen scholarship 135 € gross per month - Access to...

  • Quality Assurance Coordinator

    hace 7 días

    Santa Perpètua de Mogoda, Barcelona, España AirTAC Europe ATC Italia Srl A tiempo completo

    About the RoleWe are seeking a Quality Assurance Coordinator to join our team. As a Quality Assurance Coordinator, you will play a key role in ensuring that all quality-related processes are properly implemented and maintained.Main ResponsibilitiesAssist in the preparation of quality-related documentation.Coordinate and support the implementation of...

  • Administrative Coordinator

    hace 4 días

    Esplugues de Llobregat, Barcelona, España Galenicum Derma A tiempo completo

    About Galenicum Derma:We are a fast-growing company in the pharmaceutical sector that values people and their talents. Our mission is to provide high-quality affordable pharmaceuticals worldwide.We are looking for an Administrative Coordinator - Customer Care to support our sales team with tasks such as customer order management, invoicing, and coordination...

  • Quality Assurance Expert

    hace 4 semanas

    Esplugues de Llobregat, España GalenicumVitae A tiempo completo

    BELIEVE IN LIFE. Join a company that takes you further Galenicum is one of the fastest growing companies in the pharmaceutical sector We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide. People are the key to our present and future success, so we carefully select candidates that meet...

  • Market Quality Service Support

    hace 3 semanas

    Esplugues de Llobregat, España Nestle A tiempo completo

    **POSITION SNAPSHOT** - Location: Esplugues de Llobregat, Barcelona, Spain - Company: Nestlé Spain S.A. - Full-time *** Generally, within the first 2 to 3 years work experience will supports different areas of the Quality organization, generally in fast rotation from one area to the other to accelerate their professional development. Supports several...

  • Quality Assurance Expert

    hace 3 semanas

    Esplugues de Llobregat, España GalenicumVitae A tiempo completo

    BELIEVE IN LIFE. Join a company that takes you further Galenicum is one of the fastest growing companies in the pharmaceutical sector We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide. People are the key to our present and future success, so we carefully select candidates that meet...

  • Quality Assurance Expert

    hace 3 semanas

    Esplugues de Llobregat, España GalenicumVitae A tiempo completo

    BELIEVE IN LIFE. Join a company that takes you further! Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide. People are the key to our present and future success, so we carefully select candidates that meet...

  • Office Events Admin Coordinator

    hace 3 semanas

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    Office Events Admin Coordinator “Join the Global Digital and Tech Community at Nespresso” The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee. To grow our team in Barcelona,...

  • Regional Quality Manager

    hace 5 días

    Esplugues de Llobregat, Barcelona, España Nestlé SA A tiempo completo

    Role DescriptionThe Regional Quality Manager will be responsible for leading the Regional Quality Management team, which includes managing the team's priorities, tasks, escalations, and quality of delivery. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to collaborate with various stakeholders.Key...

  • Quality Assurance Expert

    hace 4 días

    Esplugues de Llobregat, España GalenicumVitae A tiempo completo

    Get AI-powered advice on this job and more exclusive features.BELIEVE IN LIFE. Join a company that takes you further!Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide.People are the key to our present and...

  • Quality Assurance Expert

    hace 1 semana

    Esplugues de Llobregat, España GalenicumVitae A tiempo completo

    BELIEVE IN LIFE. Join a company that takes you further!Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide.People are the key to our present and future success, so we carefully select candidates that meet...