Fraud Analyst

hace 7 meses

Madrid, España Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.

We are proud to be #TeamAccertify.

Accertify is growing, and we are looking to add a Fraud Analyst to our global fraud-fighting team.

**How will you make an impact in this role?**

Fraud Analyst, Accertify Strategic Risk Services

Accertify is a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide. Accertify’s suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. Our Fraud Analysts help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries. If you’re interested in working on a top performing fraud team, then this is the job for you Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+. Our growth is due to overwhelming commitment to meet and exceed Client expectations.

**Essential Duties and Responsibilities**:

- Works well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolves problems that require in depth investigation and/or research
- Constantly communicates fraud trends and shares best practices with peers and leaders
- Performs manual review of queued transactions to determine likelihood of fraud
- Develops Client specific expertise to further support a model-first vision
- Maintains professional persistence when reviewing transactions or speaking with customers
- Thoroughly researches transaction risk utilizing both new and existing tools
- Ability to deal with incoming calls from customers and clients
- Prioritizes work to meet and exceed deadlines
- Reports platform issues as they arise and proactively identifies potential impacts to Clients
- Utilizes fraud platform features to build upon initial familiarity with Client risk profiles

**Minimum Qualifications**:

- Strong desire to build a career in the fraud industry (no previous experience in fraud required)
- Fluency in English
- Availability to work rotating shifts. Morning, afternoon and evening shifts; including non-business hours, weekends and holidays
- Fine-tuned organizational, analytical, and critical thinking skills
- Exceptional problem-solving skills
- Display confidence in making decisions independently
- Ability to work in a fast paced, ever changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Experience and/or strong working knowledge of Microsoft Office Suite

**Preferred Qualifications**:

- University degree
- Fluency other EU languages
- Previous e-commerce fraud prevention/investigation experience

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free

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