Fraud Analyst
hace 5 meses
Accertify is the trusted partner to the world's leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution that enables commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.
Join us in our mission—and build a career you can trust.
Accertify is growing, and we are looking to add a **Fraud Analyst** to our Global Fraud Fighting Team.
**How will you make an impact in this role?**
As a Fraud Analyst, you will help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for Clients across all industries.
**Essential Duties and Responsibilities**:
- Work well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolves problems that require in-depth investigation and/or research
- Constantly communicates fraud trends and shares best practices with peers and leaders
- Perform manual review of queued transactions to determine the likelihood of fraud
- Develop Client-specific expertise to support a model-first vision further
- Maintain professional persistence when reviewing transactions or speaking with customers
- Thoroughly researches transaction risk utilizing both new and existing tools
- Prioritize work to meet and exceed deadlines
- Report platform issues as they arise and proactively identify potential impacts on Clients
- Utilize fraud platform features to build upon initial familiarity with Client risk profiles and deal with incoming calls from customers and third-party agents.
**Qualifications**:
- Strong desire to build a career in the fraud industry (no previous experience in fraud required)
- Fluency in English
- Availability to work rotating shifts. Morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays
- Fine-tuned organizational, analytical, and critical thinking skills
- Exceptional problem-solving skills
- Displays confidence in making decisions independently
- Must be able to work in a fast-paced, ever-changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
**Preferred Qualifications**:
- Bachelor’s Degree or similar university studies
- Fluency in or other EU languages
- Previous e-commerce fraud prevention/investigation
**Additional Information**:
- This role is a hybrid (3 days in office) opportunity to work from our Accertify Madrid office location.
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