Client Relationship Manager
hace 2 semanas
**General description**:
Rubiko is one of the leading Online Gaming industry's outsourcing partner for customer support services and payment solutions. We are searching for an experienced and result-driven Client Relationship Manager to join our Operations team. In this position, you will work closely with the external clients to provide excellence in the customer journey. We are a fast-growing start-up based in Barcelona, we are a fun international team that offers customer services 24/7 internationally. If you are open to a challenging career opportunity and create impact, this is your chance
**Reporting to CEO & Head of Business Operations.**
Working with external clients and internal key stakeholders across all departments.
**Responsibilities**:
- Engage with clients from onboarding and throughout their full lifecycle, ensuring the best experience, support their growth, business strategies and retention
- Assist client's queries and needs
- In reference with company's quality standards and SLA, monitor clients activity, identifying potential issues in advance and address them with internal teams and with the client
- Keep client satisfaction on a high level taking a data-driven approach and reporting
- Liaise with the operations team and dynamise to provide resolution to client needs
- Help businesses solve complex quality assurance requirements and lead all client matters
- Liaise with operations departments to implement client initiative, projects and align client's customer business goals with our solutions
- Conduct new client onboardings
- Overall build and maintain strong relationships with clients, develop client loyalty and engage with the internal teams to achieve goals
- Management of knowledge base: clients onboarding set-up, procedure updates and assuring its internal communications across teams
- Conduct regular check-ins with clients and assess the service value
**Requirements**:
- Degree in Business Administration, Sales or Marketing
- Thinking outside the box and inquisitive - can do attitude
- Interested in new technology and tech savvy
- High attention to detail, organized and agile
- Transparent & direct communicator, excellent presentation skills
- Strong systems knowledge, including Excel, CRM software, and ability to build own processes
- Excellent communicator both verbally and in written form, able to engage and clearly explain data analysis.
- Fluent in English, advanced level of written language
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