Virtual Customer Engagement Associate

hace 4 semanas

Barcelona, España Novartis Argentina A tiempo completo

Job ID- 368659BR- Mar 28, 2023- Spain**Job Description**:
**Bringing life-changing medicines to millions of people, **Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.’
- As Virtual Customer Engagement Associate, you’ll support the actions of marketing and/or be part of the Brand Team that designs the strategic plan of Marketing
- **Associates can be based in any region of Spain**

**Your key responsibilities**:
Your responsibilities include, but are not limited to:
- Aim Provide best in class customer experience along the patient journey by serving as a Single Point Of Contact (SPOC), leveraging digital channels, orchestrating engagement/ content among relevant
- Listen, partner and influence through personalized digital engagement, co-creating and implementing digital innovative projects for customers.
- Monitor and control product performance and adjust plans accordingly
- Anticipate future trends in disease management and market environment which is likely to affect the performance and potential of the products
- Support budget planning process for responsible product
- Implement, review and ensure the product plans are in line with SOP of marketing
- Training and build-up of strong Field Force team to deliver key messages
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

**Diversity & Inclusion / EEO**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum Requirements**:
**What you’ll bring to the role**:
**Languages**:
Fluent English written and Oral**Desirable requirements**:

- Solid experience of 3+ years in pharmaceutical field.
- Experience is designing digital customer touchpoints that result in positive customer experiences and setting up digital and omnichannel programs for the customer

You’ll receive:

- Competitive salary, annual bonus, pension scheme, health insurance, flexible working
- arrangements, subsidized dining facilities, employee recognition scheme.**Why consider Novartis?**
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
- **Imagine what you could do at Novartis**

Division
- ONCOLOGY

Business Unit
- ONCOLOGY BU

Location
- Spain

Site
- Barcelona

Company / Legal Entity
- Novartis Farmacéutica, S.A.

Functional Area
- Sales

Job Type
- Full Time

Employment Type
- Regular

Shift Work
- No

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