Account Manager

hace 7 meses

Malaga, España ShipStation Careers A tiempo completo

**About us**

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

**Our values**

**About the team**

Join our truly dynamic environment where you're challenged every day, fostering growth and adaptability. Experience a strong team environment where victories and occasional setbacks are shared, promoting camaraderie and resilience. Engage in an honest, transparent culture that cultivates high performance and mutual trust. Pursue challenging yet achievable targets, offering the opportunity to earn bonuses monthly. Be a part of a business driving transformation in the ecommerce fulfillment market, contributing to meaningful change. Benefit from real-time training, coaching, and mentoring provided by experienced leaders and supportive colleagues, empowering continuous learning and development.

**What will you be doing?**

You will engage with new users of ShipStation, understanding their business and their objectives and managing the on-boarding, success and satisfaction of our clients that rely on ShipStation to power their core business processes. Our New Business Account Managers are the client's first point of contact during their trial period and are responsible for the successful training, on-boarding and adoption of our new users in the ShipStation community, driving best practices, product adoption and revenue for ShipStation.You will also be responsible for managing the sales process from proposal all the way through to onboarding.

You will be hungry to develop your sales skills and technical understanding of how delivery processes work. We want you to communicate regularly and proactively with internal stakeholders and provide constructive and actionable feedback for the benefit of our users. If you are passionate about delighting, acquiring and retaining customers and want to be part of a rapidly expanding SaaS software start-up that is loved by its customers, we'd love to talk to you
- Selling ShipStation to the UK ecommerce market Managing a pipeline of inbound sales leads
- Growing ShipStation's client base in the UK through our partner relationships
- Product demonstrations
- Advocating internally for product improvements

**What are we looking for?**
- A coachable mentality that is always striving to improve Proactive, well-organised, and strong attention to detail
- Entrepreneurial spirit and excited about being in an agile environment
- Strong written and verbal communication skills in English
- Proficient at managing frustration and staying composed in uncomfortable, challenging situations
- Desire to sell to and help customers on the phone Embraces change and feedback on a regular basis Basic understanding of e-commerce, shipping, and/or B2B SaaS products 2+ years experience in a client-facing sales role
- University degree or equivalent work experience
- Experience in software sales desirable but not required

**What will make you stand out?**
- Experience in a SaaS company.
- Multi-cultural communication skills.
- Spanish will be a plus.

**What do we offer?**
- **Clear and transparent compensation plan.** The salary range for this role is 20,000 - 22,000 + 12,000 commission. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
- **99% discount on your personal shipment orders via Packlink.pro**:

- **Up to 150 USD/year to match your NGO donations** We are happy to support your initiatives by duplicating the amount donated.
- **Volunteer day.** You can take 1 day off per year to participate in volunteering activities We will love to see some pictures in our slack
- **Referral Fee** We need your support in hiring top-class talent We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
- ️ **Great work-life balance** We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time
- **An inclusive and upbeat work environment** Leave your suit behin

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