Customer Service Representative

hace 4 meses


Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Position: Customer Service Representative (Slovenian)

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site

**DUTIES AND RESPONSIBILITIES**:

- As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
- You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

**REQUIREMENTS**:

- **Slovenian**: C2 level and advanced English
- Excellent communication and interpersonal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation Platforms
- Experience within customer service or contact center environments will be valued.
- Availability to work from the office and from home (within 100km of the office)

**BENEFITS**:

- Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more
- Free private health insurance if interested when getting a permanent contract.
- Flexible remuneration in nursery school transport if interested after the probation period.
- A multicultural and international working environment
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
- Free coffee every day and free fruit once a week
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching



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