Field Service Engineer
hace 2 meses
We are looking for a Field Services Engineer. This position is a fully remote/field-based opening. You need to live in the assigned area, preferably close to Madrid
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
The Field Services Engineer will be dispatched to drive to various customer sites in a company-provided vehicle. This role will have to travel overnight 1 to 3 days a week with stays at any of our company-approved hotels.
You will perform preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach's wide range of customer sites, including municipal wastewater, drinking water, food, beverage, power, and laboratories.
**Onboarding**:
Training will occur over the first 90 days of employment and will include trips to our customer sites. The majority of training is on the job mentorship with more senior service technicians and sales team members on ride-a-longs.
**Main responsibilities**:
Build a positive customer experience and serves as on-site customer contact for technical and service-related problems and provide telephone support to customers technical queries
Interpret maintenance manuals, schematics, and wiring diagrams
Submit timely, accurate service reports that affect billing, inventory, instrument history, and instrument failure
Follow safe work practices according to company policy
Implement pre-call planning, efficient service schedule routing, and visit requirements
Carry out calibration/validation installation, service repairs, maintenance and calibration on equipment on the customer premises under the direction of the Spanish office centralized dispatch planning team
Coordinate with manager and materials handlers to resolve appropriate replacement parts inventory
Handle efficient parts' utilization, and maintain accurate inventory records
Control own spare parts inventory and to ensure spares and equipment movements.
Maintain tools, spares, equipment and company vehicle in good condition.
Carry out or assist with other duties by agreement with Supervisor and Service Manager.
Promote the sales of service work in Spain in conjunction with colleagues in Sales and Administration
**Key competencies**:
Mechanical, electronic & electrical proficiency
Validated experience performing Preventative Maintenance (PM), diagnostics & repair on core products as required
Ability to interpret and understand schematics
Computer literate and familiar with remote telemetry
Willingness to travel and lodge out were required to meet customer demands
Holds valid driving license and clean driving record
**What we have to offer**:
22 days of vacation (not including bank Holidays)
Flexible working hours with an electronic time recording system
Professional Onboarding and training options
Getting to know the Danaher Business System full of Lean Management tools
Working in an international environment where Diversity is part of normal business
Powerful team looking forward to working with you
A versatile, creative task in the growing future market of water
If you believe in creating something extraordinary, you’ll fit right in at Hach. You’ll find we’re always looking to improve. You’ll notice we believe that we can be better tomorrow than we are today. Some call it dedication, others call it drive, we call it passion. Hach is here to ensure water quality for people around the world. Want to join us in this mission? We are ready for your best. DIVE IN. HAVE IMPACT.
LI-JT1 #LI-remote
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute uni
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