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Senior Production Support Manager, Healthcare It
hace 1 mes
Senior Production Support Manager, Healthcare IT-2300057A
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
- Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena
- At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
- From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
- As a global leader we’re looking for a Senior Production Support Manager to drive success as part of our International Support team. Join us and create the future.
**What you will do**
- Manage all phases of support process, including allocation of resources and reporting
- Establish processes to ensure support efforts meet quality standards, promote client satisfaction, and adhere to SLAs
- Manage the escalation process
- Develop strategies for support workflow and reporting relationships
- Provide input on strategic initiatives
- Travel up to 20%
- Participate in on-call rotation as needed
- Willing to work from the Barcelona office 3 days per week
**Required Experience**
- A Bachelor’s degree in IT, Healthcare or related field or equivalent relevant work experience
- At least 5 years of software implementation or support work experience
- At least 3 years Healthcare IT and Cerner Millennium work experience
- At least 3 years of people or matrix management experience and customer service work experience
- Fluent English skills
- Desired language skills: Spanish/Swedish/Portuguese/French/German
**What we will offer you**
- A competitive salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Flexible and hybrid working so you can do your best work
- Employee resource groups that champion our diverse communities
- Benefits such as life insurance and meal vouchers
- An inclusive culture that celebrates what makes you unique
- Visa sponsorship is for this position
- At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before._
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment).
**Job**: Support
**Location**: ES-ES,Spain-Barcelona
**Job Type**: Regular Employee Hire
**Organization**: Oracle
