Data & Insights Coe Analyst

hace 4 días


Esplugues de Llobregat, España Nespresso A tiempo completo

**Position Snapshot**

**Nespresso HUB**

**Location: Barcelona, Spain**

**Permanent Position**

**Level: I**

**A day in the life of...**

As part of the COE team, the COE Analyst will:

- Develop of new business analysis methodologies in support of the organization's business strategies with a direct impact on business
- Specify new analytical processes and standards based on organization strategy to set operational plans in the markets
- Convince other within the organization to use and follow HQ new guidelines, concepts, customer scores, analysis methodologies
- Analyze complex issues and be able to signifincantly improve, change or adapt existing methods and techniques according business needs (from different functions: finance, crm, coffee, retail, consumer..)
- Develop of Reports and Ad-hoc analysis on customer data and sales data to be used by CRM Community at Nespresso worldwide
- Be responsible and accountable on guiding and supporting markets and zones with business decisions
- Be responsible of developing business analysis methodologies/concepts to be used at Nespresso worldwide and HQ business teams (CH)
- Support to the Team Lead
- Extract data lists under demand following pre-defined criteria
- Build and share with CRM team (markets and HQ) insights and recommendations based on customer centric activities
- Use HQ capabilities and methodologies to produce CRM deliverables both for markets and HQ
- Be the point of contact with the market in order to understand the market needs on the requests
- Respect the service level agreements and performance KPIs: time to deliver, quality of delivery
- Train other analysts when needed on methodologies and ways of working
- Create processes to automate and optimize activities/tasks of COE
- Maintain and develop regular and ad-hoc dashboards, reports and analysis according to business needs
- Be responsible for data quality checks, delivering data lists for surveys, campaign targeting in a timely manner
- Provide continuous support to the markets on the tools developed by COE
- Contribute to CRM HQ capabilities: support documentation, guidelines, templates, training of newcomers in COE
- Respect SLA's, projects pipelines and agreed delivery timings

**What will make you successful**

**Education**:
Degree in Mathematics or Statistics

**Experience**:

- Min. 2 years hands-on experience in Data analytics / Business analytics / CRM / Reporting, including 1 year experience in data mining related activities
- Able to query databases and other information sources independently
- Excellent knowledge of at least one reporting / data mining tool: SQL, SAS, SPSS, SAP Business Objects, Power BI,...
- Experience in reporting, retention activities, statistical modeling, digital analytics are strong assets
- Excellent analytical skills
- Good communication skills
- Able to prioritize and manage several projects at the same time
- International exposure or experience in working with multicultural teams is an advantage
- Fluent in English
- This position might involve traveling to Nespresso Headquarters (Switzerland)



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