Team Manager for Contact Center- Scandinavian

hace 3 semanas

Malaga, España Intrum Justitia A tiempo completo

Hos Intrum vil du udvikle dig ved at gøre en forskel - på såvel højt plan som i et internationalt miljø. Og dét i en bekræftende kultur, hvor din indsats tæller.

The Team Manager will be responsible for leading a team of Team Leaders utilizing strategic leadership and operational expertise, ensuring all members are able to deliver exceptional outcomes for our customers and our stakeholders. The role holder will be responsible for supporting and delivering customer service excellence and operational objectives, through the successful development of our people, implementation of transformational change and role modelling of Intrum’s culture, core values, and leadership behaviors.

**Responsibilities**:

- Manage and guide direct reports in understanding, planning and delivering business processes and policies;
- Provide robust people and Team management principles, such as effective motivation techniques, performance management, quality principles, build engagement and development initiatives to ensure that the team meets and exceeds KPI targets and expectations,, including call quality and compliance measurements;
- When required, be an active part of global networks projects;
- Meet operational and financial objectives; identify risk, initiate corrective actions to ensure SLA’s and KPI’s are continually reviewed and expectations are met; support the annual budget process;
- Set clear improvement objectives for your Team members annual developments and complete quarterly performance reviews;
- Guide Team Leaders to achieve targets through the use of available Management Information data;
- Plan, evaluate, implement and continuously improve collection processes;
- Build effective lines of communication with Managers, Team Leaders and Stakeholders;
- Work with all stakeholders to ensure consistency in performance and management across the department;
- In collaboration with work force management systems, monitor staff attendance to ensure adequate staffing levels for the collection department at all times;
- Identify trends in performance and put the appropriate measures in place to increase performance in a timely manner;
- Any other ad-hoc duties as required by management;
- Comply with policies, guidelines, and data protection regulations.

**Requirements**:

- Excellent leadership and management skills with experience from contact centre environment.
- Great communication, interpersonal and stakeholder management skills.
- English speaker and at least one of the Nordic languages.
- Cultural awareness and experience from a multicultural environment.

Ser du dig selv som den rette person til stillingen? Alletiders Ansøg nu.

Vi ser frem til at høre fra dig

  • Scandinavian Team Manager for The Nespresso Company

    hace 1 semana

    Malaga, España Transcom WorldWide A tiempo completo

    **Location**:Spain, Malaga **Job category**:Operations **Language**:Danish We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for the...

  • Team Manager for a Norwegian Digital Bank

    hace 5 días

    Malaga, España Transcom Spain A tiempo completo

    We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for a Norwegian digital bank, providing financial flexibility to clients since 2014. Are...

  • Contact Center Product Manager

    hace 1 mes

    Malaga, España Vodafone A tiempo completo

    Would you like to be part of our new adventure in Malaga? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise...

  • Coordinador/a Contact Center Televenta

    hace 4 semanas

    Malaga, España Servinform A tiempo completo

    **Descripción**: Servinform, somos una empresa refente en servicios de BPO y Contact Center. Gestionamos diferentes proyectos para más de 1500 empresas - clientes, gracias a un equipo de 9.000 profesionales que desarrollan actividad desde Madrid, Sevilla, Barcelona, Valencia y Bilbao. En Málaga - Campanillas continuamos ampliando nuestro equipo de...

  • Team Leader for The Nespresso Company

    hace 6 días

    Malaga, España Transcom Spain A tiempo completo

    We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for the global premium coffee brand - Nespresso. Are you a driven, result-oriented, and...

  • Team Leader for The Nespresso Company

    hace 3 días

    Malaga, España Transcom WorldWide A tiempo completo

    **Location**:Spain, Malaga **Job category**:Operations **Language**:English We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for the...

  • IT Service Center Agent for Business Applications

    hace 1 día

    Malaga, España Kamstrup A tiempo completo

    Are you a talented IT Service Center Agent ready for a challenge and eager to develop your capabilities by supporting the build-up of a new IT service center and playing an important role in establishing 24 x 7 IT Support Service for Kamstrup? Would you like to be part of a transformational IT team, where collaboration is key to success?_ **Become a part of...

  • Experienced Team Leader for a Market-leading

    hace 5 días

    Malaga, España Transcom Spain A tiempo completo

    We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a market-leading Swedish E-Commerce company! Are you a driven, result-oriented, and inspiring leader...

  • Experienced Team Leader for a Market-leading

    hace 3 días

    Malaga, España Transcom WorldWide A tiempo completo

    **Location**:Spain, Malaga **Job category**:Customer Service Representative (CSR) **Language**:English We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for...

  • Norwegian Team Leader for The Nets Company

    hace 6 días

    Malaga, España Transcom WorldWide A tiempo completo

    **Location**:Spain, Malaga **Job category**:Operations **Language**:English Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated...

  • Sales Team Supervisor

    hace 5 días

    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment has partnered up with a leading contact centre/BPO provider, delivering exceptional customer service and sales support to top tech industry enterprises. They’re looking for an English-Speaking Sales Team Supervisor, who will lead and manage the sales team to achieve targets and deliver exceptional performance. Responsibilities...

  • Team Leader for The Multi-client Team

    hace 6 días

    Malaga, España Transcom Spain A tiempo completo

    Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you in sunny Malaga! * Join us as a Team Leader for the multi-client team!* As a Team Leader, your responsibility will include product knowledge, profitability, quality, productivity, efficiency, and your team...

  • Experienced Danish Team Leader for The Nets Company

    hace 4 días

    Malaga, España Transcom Spain A tiempo completo

    Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you...

  • Marketing Community Manager

    hace 1 mes

    Malaga, España Emprego ES A tiempo completo

    Job Title: Junior Office Manager (Social Media Savvy) We are looking for a dynamic and motivated individual to join our team as a Junior Office Manager with a strong background in social media. As a coworking center, we value collaboration, creativity, and innovation, and we are looking for someone who shares these values. **Responsibilities**: - Manage...

  • Contact Center

    hace 4 semanas

    Malaga, España GenesisCare A tiempo completo

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. GenesisCare es el mayor proveedor de servicios de cáncer y Cardiología de Australia. Asimismo, es uno de los proveedores de servicios privados de cáncer en España más relevantes...

  • Office Manager

    hace 1 mes

    Malaga, España WeCowork A tiempo completo

    **Junior Office Manager (Social Media Savvy)** We are looking for a dynamic and motivated individual to join our team as a Junior Office Manager with a strong background in social media. As a coworking center, we value collaboration, creativity, and innovation, and we are looking for someone who shares these values. **Responsibilities**: Manage the...

  • Technical Support Manager

    hace 1 mes

    Malaga, España STANDBY Consultores A tiempo completo

    Our client is a **multinational company** focused on **finding solutions to real problems** using cutting-edge technologies. Integrated in a **multinational holding** composed of **more than 20 companies** from different sectors, its mission is to lead all the technological developments of the group. For the development of their IT Center on the Costa del...

  • Experienced Danish Team Leader at Transcom

    hace 7 días

    Malaga, España Emprego ES A tiempo completo

    Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you in...

  • Teleoperadores/as con y Sin Certificado de

    hace 1 mes

    Malaga, España Transmitel Contact Center S.L. A tiempo completo

    Teleoperadores/as para Call Center. precisamos incorporar teleoperadores para el desarrollo de campaña humanitaria. Buscamos personas con ganas de trabajar. Empresa ubicada en Jerez con sedes en Sevilla, Málaga y Madrid. Formación teórica online y formación práctica presencial. Se valorará experiência en venta telefónica, captación de socios y...

  • Sales Team Supervisor

    hace 1 mes

    Malaga, España JUJUR A tiempo completo

    Position: Sales Team Supervisor Location: Benalmádena, Spain Employment type: Full-time Remuneration: Base salary + bonus **DUTIES AND RESPONSIBILITIES**: - Supervise a team of English-speaking sales representatives for a project in IT industry, providing guidance, coaching, and support - Manage performance expectations and targets, and monitor...