Danish

hace 3 días

Casariche, España Emprego ES A tiempo completo

Description

As advisor you will be responsible for the handling of technical customer contacts for a variety of products, mainly inbound contacts via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific pro-cedures and services.

Main tasks:

- Identify and analyze the technical issue of the customer by good listening and ask-ing clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support sys-tems.
- Per customer contact gather and document all relevant information into the sys-tem to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

We offer:

- Full-time (39 hours/week) and long term contract
- Schedule: from Monday to Friday, from 9am to 6pm
- Opportunity to join an international company

**Requirements**:

- Native level speaker of Danish
- Fluent in English
- A strong technical affinity, experience in technical field is a plus
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) envi-ronment is beneficial.

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