Customer Service Representative-finnish

hace 2 meses


Barcelona, España CPM International A tiempo completo

**Who we are**:
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture

**Our Client**:
**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**What you will be doing?**:

- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador

**Requirements**:
**What skills & experience will you bring to us?**:

- A fluent level of Finnish with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving

**Benefits**

**What do we offer?**:

- Start date: October 29th
- Contract: Temporary 3 months (1-month probation period)
- Part time: (20 hours/week)
- Working days/Hours: Mon to Fri - 10h to 14h
- Salary: 8.993,33 euros gross per year
- Incentives: Top performance incentives
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model: 4 days per month at the office / training / rest from home
- Training: 2 weeks training with possibility to be full time during training (Mon-Fri, 9h to 18h, 1h lunch, 1 early day)
- Office location: Barcelona (La Sagrera)

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training & courses.

**Ready to Make a Difference?**
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.

We're excited to meet you

**#wecare#wearecurious#weachievetogether



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