Customer Service Executive
hace 1 mes
**About the role**:
**Company Description**
International SOS is the world’s leading medical and security services company with over 11,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today.
Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logístical perspective to help safeguard travellers internationally through providing invaluable local knowledge and expertise on a global scale.
**PLEASE SEND YOUR CV IN ENGLISH**
Would you like to make a difference everyday?
Are you looking for a new challenge in a fast-paced environment?
Would you like to be a part of a truly international organization?
We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Paris.
Your role will be to manage inbound calls from Spain and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.
**Key responsibilities**:
On a typical day you will be:
- Answering high volume of calls
- Assisting callers with their healthcare enquiries
- Documenting all calls within our Salesforce CRM system
- Researching relevant information for customers using all available resources
- Seeking and listening to customer feedback
- Confirming medical procedures eligibility in line with policy
- Coordinating authorisations for treatment by liaising with 3rd party global providers
- Booking and amending appointments
- Assisting with enrolment and claims
**Important information**:
Permanant Contract - 35 hours per week, after your 7 week training period.
Rotating working hours:
Monday to Friday:
- Shift 1: 7h30 - 16h00
- Shift 2: 14h00 - 22h30
One weekend per month:
- 09h30 - 18h00
Starting date: Asap
Office based position (No remote)
Location: Madrid, Spain
**About you**:
Qualification
- You speak English, French and Spanish fluently
- You have experience working in a customer service role in a contact center or similar environment and managing several cases per day
- You have Strong telephone and verbal communication skills and active listening skills
- You are Customer focused and empathetic towards customers
- You are multi-task and can set priorities and manage time effectively
- You can work in a fast-paced environment and you have experience working under pressure
- You are a good team player
**Additional info**:
Our commitment to Diversity & Inclusion
Our company brings together remarkable people and enables them to be themselves. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity and development.
We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an atmosphere of inclusion and equal support. Our success is the result of diverse ideas, skills and cross-cultural understanding.
Welcome to International SOS, your world of opportunity.
**#EUROPE**
**#LI-Onsite
-
Customer Service Legal Gdpr Executive
hace 3 días
Madrid, España Ryanair A tiempo completoRyanair are currently recruiting for a **Customer Service Legal GDPR Executive **to join Europe's largest airline group. - Process GDPR- and EU261-related requests - Process Subject Access (SAR) requests - Review and process OneTrust cases and Phrase Detection cases - Work to improve the accuracy of our internal procedures to ensure GDPR-related requests are...
-
Customer Service Executive
hace 1 semana
Madrid, Madrid, España Imperial Brands A tiempo completoThe RoleAre you ready to be the heartbeat of customer satisfaction? At Imperial Brands PLC, we're seeking a Customer Service Executive who thrives on ensuring every client interaction is an exceptional one. You will be the maestro of order management, harmonizing the needs of our customers with the expertise of our area managers to deliver a service that is...
-
Customer Service Executive
hace 3 semanas
Madrid, Madrid, España Imperial Brands A tiempo completoThe RoleAre you ready to be the heartbeat of customer satisfaction? At Imperial Brands PLC, we're seeking a Customer Service Executive who thrives on ensuring every client interaction is an exceptional one. You will be the maestro of order management, harmonizing the needs of our customers with the expertise of our area managers to deliver a service that is...
-
Customer Service Executive
hace 2 semanas
Madrid, España Imperial Brands A tiempo completo**The Role** Are you ready to be the heartbeat of customer satisfaction? At Imperial Brands PLC, we’re seeking a **Customer Service Executive** who thrives on ensuring every client interaction is an exceptional one. You’ll be the maestro of order management, harmonizing the needs of our customers with the expertise of our area managers to deliver a...
-
Account Manager Customer Service
hace 1 mes
Madrid, España Philips A tiempo completo**Job Title**: Account Manager Customer Service **Account Manager Customer Service**: As an Account Manager Customer Service you will develop, maintain, and improve relations with your assigned accounts in order to maximize and boost Service business with contract solutions that will add value to our customers **Your role**: - Maximizing Customer Service...
-
Customer Service
hace 1 semana
Madrid, España Careerwallet A tiempo completoDesde Eurofirms Group buscamos a un/a customer service para una de las empresas líder del sector industrial de origen italiano dedicada a la distribución de filtros industriales. Las funciones que desarrollarás serán:- Responder dudas o preguntas del cliente. - Resolver problemas y hacer seguimiento durante todo el proceso. - Derivar a departamentos...
-
Customer Service Associate
hace 3 días
Madrid, España 2K Madrid A tiempo completo**_ OVERVIEW:_*** Our company is seeking a Customer Service Associate to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner. You provide knowledge and expertise to Tier 1...
-
Customer Service Intern
hace 1 mes
Madrid, España SSC Perfumes & Cosmetics A tiempo completo**Position**: Are you passionate about the luxury sector? Do want to discover this world through our Customer Service department? This is your opportunity! Reporting to the Customer Service Manager, this internship will help you develop your career and acquire a practical experience through the participation, collaboration and support in the following...
-
Customer Service Representative
hace 4 semanas
Madrid, España Lyto Immigration A tiempo completoOur company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...
-
Customer Service
hace 2 meses
Poligono Industrial Alcobendas, Madrid provi, España bernafon A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the bernafon with the position of Customer Service - bernafon which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply...
-
Customer Service Representative
hace 3 semanas
Madrid, España Access World A tiempo completoCareers » Customer Service RepresentativeIn this role, you will have the opportunity to develop and maintain relationships with customers, carriers and other internal departments, ensuring efficient processing and management of orders. You will be responsible for various administrative tasks, ensuring all work is completed accurately and within set...
-
Customer Service Representative
hace 3 semanas
Madrid, España Access World A tiempo completoCareers»Customer Service RepresentativeIn this role, you will have the opportunity to develop and maintain relationships with customers, carriers and other internal departments, ensuring efficient processing and management of orders. You will be responsible for various administrative tasks, ensuring all work is completed accurately and within set...
-
Customer Service Representative
hace 1 semana
Madrid, España Access World A tiempo completoCareers»Customer Service RepresentativeIn this role, you will have the opportunity to develop and maintain relationships with customers, carriers and other internal departments, ensuring efficient processing and management of orders. You will be responsible for various administrative tasks, ensuring all work is completed accurately and within set...
-
Customer Service Representative
hace 1 semana
Madrid, España Access Freight International A tiempo completoCareers » Customer Service RepresentativeIn this role, you will have the opportunity to develop and maintain relationships with customers, carriers and other internal departments, ensuring efficient processing and management of orders. You will be responsible for various administrative tasks, ensuring all work is completed accurately and within set...
-
Customer Service Intern
hace 4 semanas
Madrid, España Abbott Laboratories A tiempo completoRESPONSIBILIDADES: Bajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros...
-
Customer Service Intern
hace 3 semanas
Madrid, España Abbott Laboratories A tiempo completoBajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros interlocutores y...
-
Director, Customer Service
hace 3 días
Madrid, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing...
-
Norwegian Customer Service
hace 2 semanas
Madrid, España Recruit4Work S.L. A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...
-
Norwegian Customer Service
hace 2 semanas
Madrid, España Recruit4Work S.L. A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...
-
Norwegian Customer Service
hace 2 semanas
Madrid, Madrid, España Recruit4Work S.L. A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...