Tech Product Owner Customer

hace 3 semanas

Madrid, España IAG Tech A tiempo completo

Company Description

About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:
Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

**Job Description**:
Purpose of the Role:

- To be a trusted partner owning the strategy, design, delivery and operation of the Customer and Loyalty product portfolio including CRM, Customer Experience, Customer Engagement, Servicing and Loyalty Program.
- Ensures the product teams under his/her responsibility are focused on delivering business outcomes, value and services that meet expectations on quality, cost and performance

Accountabilities:
Working in partnership with IAG Tech and the eCommerce and Distribution business to:

- Become a trusted partner to the business and own the relationship with the business directors, product owners / sponsors for the product area
- Set direction for Customer and Loyalty portfolio agenda ensuring business objectives are achieved. Define the **product vision and roadmap** aligned to business strategy, plans and priorities
- ** Manage demand** and associated portfolio, driving its execution. Agree the **strategic themes, portfolio vision and backlog, and EPICs** as part of a Lean Portfolio Management process to agree the expected outcomes in year
- ** Size** (resource and budget), **shape** (Dev, DevOps, DevSecOps) and **populate** the product team(s) to ensure that product vision and roadmap can be delivered. Manages budget defining funding requests and ROI to be delivered and leads resource management activities and product team staffing
- Determine **delivery approach**, i.e. requirements require a Solution Delivery (Large Solution) and/or Product Delivery (Essential) approach
- For **large solutions**, create and maintain a solutions backlog, run solution demo’s, operate a solution train and manage delivery of capabilities and enablers
- For **core (essential) solutions**, create and maintain program and team backlogs, run system and program increment demo’s, drive a continuous delivery pipeline including agile release train, scrums, etc. to manage delivery of capabilities and enablers. As part of this use techniques such as agile, continuous learning, design thinking, eXtreme Programming, kanban, retro’s, etc
- Lead the product teams to ensure it focusses on delivering business outcomes, value and services that meet business expectations on **quality**, **cost** and **performance**
- ** Monitor business impact and value delivered** by each of the products, tracking progress of the delivery of the different products, ensuring that the performance of the product team is demonstrated through **KPI’s** that measure relevancy (e.g. NPS), usage (e.g. transaction volumes), performance (e.g. SLAs), quality (e.g. defects) and delivery (e.g. velocity)
- Collaborate with the extended IAG Tech leadership team to drive **improvements** in the IAG Tech operating model and drive local improvement activities to increase the velocity, etc. of the product team

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

**Qualifications**:
Educated to degree level or equivalent experience

Other desired qualifications:

- Strong understanding of technology product delivery standards, frameworks and methodologies
- Awareness of other standards and fra

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