Tech Product Owner Customer Login

hace 3 semanas

Madrid, España IAG GBS A tiempo completo

Full-time
- Contract Type: Permanent
- Directorate: IAG Tech

**Company Description**:
About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:
Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

**Purpose of the role**

To be trusted partner of the Customer business area owning the design, delivery and operation of the Login experience and Mi Iberia Tech Product which includes initiatives and evolutions of the Login and Mi Iberia & Login experience products, besides supporting the development and maintenance of the existing solutions, besides new developments and enhancements.
- As the lead of the Customer products “Mi Iberia & Login experience”, serve as the customer proxy, responsible for working with Product Management and other stakeholders—including Digital, CRM, Loyalty, Cybersecurity and other Customer & Commercial areas.
- Keep strong relationship with the rest of Tech POs in Customer and all Customer & Commercial Business to be fully in line with their backlogs and find synergies in both together as a whole.
- Responsible for defining Initiatives / Epics / Stories and prioritizing the Product Backlog to streamline the execution of program priorities, while maintaining the conceptual and technical integrity of the features or components for the team(s).
- Ensure the Login experience in Iberia for all Iberia Plus and Zero users is a resilient product with an optimal solution and enhance evolutions to meet our customer´s expectations and raise Iberia NPS, while reducing claims calls to our Call Center. In addition, following criteria and identity guidelines by Cybersecurity team in the usage and experience of Login from digital channels
- Play a significant role in maximizing the value produced by the product Mi Iberia teams, ensuring user stories meet the user’s needs and comply with the Definition of Ready and Definition of Done.
- Act as a key role/agent in digital and Tech transformation initiatives across the Group and in the Operating Company, in full alignment with Software Engineering and Enterprise Architecture, with their guidelines and inner source model.

**Accountabilities**

Working in partnership with IAG Tech and the business to:

- Build a strong and trustworthy relationship with Customer (Loyalty & CRM) business and other Customer & Commercial Tech and Business stakeholders
- Define product tech features roadmap based on business priorities, prioritize and sequence product features, coordinating Merchandising releases, deciding on timing and content
- Manage product financials, ensuring value is delivered to business at the appropriate cost, in alignment with agile program planning and iterations. Both internal and external cost management within the Merchandising program scope.
- Track value delivered to business and end customers through a proper set of KPIs that measure relevancy (e.g. Revenues), usage (e.g. transaction volumes), performance (e.g. SLAs), quality (e.g. defects) and delivery (e.g. velocity)
- Prepare for Program Increment (PI) or Townhall planning events, update the teams backlog and contribute to the program vision, roadmap, and content presentations
- Support program backlog refinement and prepare for Program Increment (PI) or Townhall planning and play a significant role in the planning event itself.
- Support story definition, providing the clarifications necessar

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