Quality & After Sales Services Manager

hace 3 semanas


Getafe, España Loewe A tiempo completo

**Position**:
Being part of LOEWE** **gives you the opportunity of learning new things every day and working with people passionate about what they do, in a** **fast-paced environment and in a company full of ambitions.

We are looking for our Quality and Aftersales Services Manager to lead all Loewe’s Customer Quality activities. Reporting to the Global Quality and Aftersales Director, you will be based in Madrid (Getafe) with frequent travels to regions.

Key Functions of the position:

- Defining and implementing of all the Customer Quality Services activities
- Managing and improving continuously LOEWE´s After Sales Services
- Listening actively to all Product Quality feedback from Markets and Customers.
- Establishing and maintaining the relevant necessary KPIs in order to:

- identify and prioritize Product Quality actions,
- manage the relevant action plans with other departments (development, production )
- Identify and promote the organization to identify Product Quality improvements
- Represent and formalize the Customer Quality Standards in order to play an active role, together with the affected functions, in the definition and respect of the internal Quality Standards
- Act as the “_Voice of the Customer_” within the organization
- Manage After Sales central teams, dotted line with Quality & After Sales team in Regions (APAC, Japan, China and USA)
- Guarantee that the best-in-class aftersales policies and processes are put in place and continuously maintained and improved, in close collaboration with retail and wholesale functions, Customer Services and Retail Operations

About us:
Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

**Profile**:
What is important for the role:

- Knowledge of leather goods with strong interest for technical, production or development processes
- Previous experience, minimum 5 years, in After sales services or equivalent related functions
- Excellent communication and negotiation skills
- Teamwork & Ability to lead and manage teams (direct & dotted line reports)
- Analytical, problem-solving and decision-making skills (ability to analyse results, trends, and prioritize actions).
- Organisation, ability to handle various things at the same time and to work under pressure and with tight deadlines
- High level of English (mandatory and proven), Spanish, a 3rd language would be a plus
- Excellent knowledge of Microsoft Excel, ability to work with large data sheets.


  • Sales Manager

    hace 1 mes


    Getafe, España Sogeclair Aerospace Spain A tiempo completo

    **Description de l'offre** **Contract type** : Permanent **Job description** To grow and diversify the company’s business by developing new areas of activities, relevant to SOGECLAIR aerospace offers, within our existing footprint and with new customers / new segments. To contribue to the management effort to define, develop and deliver the overall...


  • Getafe, España Airbus A tiempo completo

    An opportunity for a **Supply Chain and Quality Manager **has arisen within Airbus Defence and Space, Getafe (Madrid), in order to support the Fuel Power & Landing Gear department. This department is a dynamic and transversal organization within the Procurement function, giving support to various programs, products and plants. We are part of a transnational...


  • Getafe, España Airbus A tiempo completo

    **Roles and responsibilities**: For the MRTT Programme and the Customers of the fleet portfolio (France, Moonraker, MMF, GOS, RSAF, AEA,...) under his/her responsibility, the job holder: - Leads Performance - based logistics contracts for specific customers - Ensures fulfillment of Materiel Support customer requirements and Manage In Service Support...


  • Getafe, España Fronius A tiempo completo

    Tasks and responsibilities- Sustainable implementation of the division strategy- Sale, presentation and demonstration of battery charging systems- Sale of products and services- Price negotiations and concluding sales- Self-reliant sales activities in the respective area- Cost center planning and responsibility- Planning and budgeting of trade fairs,...

  • Supply Chain

    hace 1 día


    Getafe, España Airbus A tiempo completo

    An opportunity for a Supply Chain & Quality manager (SCQM) has arisen within Airbus Defence and Space Getafe (Madrid) and optional location in Tablada (Sevilla). This role is accountable within the assigned scope to ensure on Quality, on Time deliveries (spares and repairs for A/C in Service) by managing milestones and deliverables coordinating with...


  • Getafe, España Airbus A tiempo completo

    An opportunity for an Materiel Services Program Representative for MRTT has arisen within Airbus Defence and Space, Getafe (Madrid). **RESPONSIBILITIES**: For the MRTT Programme and the Customers of the fleet portfolio (France, Moonraker, MMF, GOS, RSAF, AEA,...) under his/her responsibility, the job holder: - Leads Performance - based logistics contracts...

  • Sirtap Supply Chain

    hace 1 día


    Getafe, España Airbus A tiempo completo

    An opportunity for a **Supply Chain Quality Manager **has arisen within **Airbus Defence and Space, **Getafe (Madrid). **RESPONSIBILITIES** The jobholder will be responsible for: 1. Manage the supplier quality approval and ensure that suppliers are compliant with certifications required in coordination with relevant stakeholders 2. Manage/contribute to...


  • Getafe, España Airbus A tiempo completo

    A vacancy for a Supply Chain and Quality Manager (SCQM) within the Procurement Operations organization has arisen. The open position is based in **Getafe.** The jobholder will be responsible of derisking projects with the aim of securing Airbus ramp up. As well he/she will be responsible for several workpackages of R.F.E. for Airbus commercial aircrafts,...


  • Getafe, España Airbus A tiempo completo

    A position of **Problem Solving and Performance Manager **has just opened within Airbus Defence & Space to join the Performance Management department within the Quality organization in Getafe (Madrid). The selected person will be in charge of : Adopting the role of Practical Problem Solving implementation manager, Leading and driving quality performance...


  • Getafe, España Airbus A tiempo completo

    **A new opportunity has arisen inside Operational Quality for the A320 Horizontal Tail** **Plane at Getafe Plant.** **In the frame of the DDMS 4SA (Digital Design Manufacturing and Services for Single Aisle), the successful applicant will lead the quality part of the project by means of**: - **Updating current industrial system from Legacy SAP SPA to SAP...


  • Getafe, España Airbus A tiempo completo

    **Procurement Commodity Manager Training Services and Simulation. **Employing over 1200 professionals worldwide, Airbus Defence & Space Procurement, Supply Chain and Logistics offers opportunities to expand on experiences and grow within a dynamic organization. **Job description**:A vacancy has arisen in the lines of our Commodity Managers within strategic...


  • Getafe, España Airbus A tiempo completo

    A new opportunity has arisen as Quality Conformance Manager (QCM) for the Horizontal Tail Planes’ production lines at Getafe Plant. The successful applicant will join the operational quality QMGA department. Quality is at the heart of every production process, and in the aerospace sector, where the safety of hundreds of millions of travelers every year is...


  • Getafe, España airbus A tiempo completo

    Job Description: An opportunity for an Materiel Services Program Representative for MRTT has arisen within Airbus Defence and Space, Getafe (Madrid).RESPONSIBILITIES:For the MRTT Programme and the Customers of the fleet portfolio (France, Moonraker, MMF, GOS, RSAF, AEA, ...) under his/her responsibility, the job holder:- Leads Performance- based logistics...


  • Getafe, España Airbus A tiempo completo

    Under the frame of A400M Material Customer Services, Be the coordinator between Material Support organization and other organizations, such as Programs (Office & Services), Legal, Finance, Procurement, Quality, Engineering, MRO and the Local Teams and/or Subsidiaries. Responsible to increase the A400M Fleet Availability in terms of material availability and...


  • Getafe, España Airbus A tiempo completo

    **ABOUT THE JOB** - Act as focal point towards the suppliers for operational activities and contract management, and as ambassador of the supplier toward internal functions. - Assess suppliers during tendering phase and contribute to the selection decision. - Manage supply chain & quality aspects of the contract, being responsible for On Time, On Quality...


  • Getafe, España Jr Spain A tiempo completo

    col-wideJob Description:Job Description:Tasks & accountabilitiesYour main tasks and responsibilities will include:- Lead control Plan HTP A330- You will lead and drive the resolution of complex quality issues and continuous improvement projects by setting the measurement standards and identifying/facilitating improvements to increase.- Process performance...


  • Getafe, España Airbus A tiempo completo

    A new opportunity has arisen as Quality Conformance Manager (QCM) for the Horizontal Tail Planes’ production lines at Getafe Plant. The successful applicant will join the operational quality QMGA department. Quality is at the heart of every production process, and in the aerospace sector, where the safety of hundreds of millions of travelers every year is...

  • Assistan Manager

    hace 4 semanas


    Getafe, España LEVI'S A tiempo completo

    **Descripción de la compañía**: **Descripción del puesto**: **JOB DESCRIPTION** As an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores...

  • Project Manager

    hace 4 días


    Getafe, España Sécheron Hasler Group A tiempo completo

    Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron...

  • Mrtt Aircraft Manager

    hace 4 semanas


    Getafe, España Airbus A tiempo completo

    Description of the job: As an Aircraft Manager d _uring the ISS phase, the role will be manage, coordinate, follow up, customer relationship and risk management MRTT Maintenance Works perform at MOB or in a Working Party scenario all around the world. _ - Working as part of a team, specific duties will include the performance and certification of both...