Customer Service Representative
hace 3 semanas
**Our Company & Mission**:
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries.
Cigna’s mission is to improve the health, well-being and peace of mind of those we serve.
**Cigna’s Customer Service Team**:
**The Role & Responsibilities**:
We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):
Managing day to day queries from Cigna’s customers whilst putting the service experience at the center of all activities.
Adhering to the productivity and quality standards set by the management team.
Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer in the know regarding the progress of their query.
Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool.
Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).
Obtaining & maintaining expert knowledge about all relevant tools, processes and documentations, but seeking advice from supervisors and higher management when needed.
Liaising with other department where required for the resolution of a query (claims analysts, medical advisers, finance department etc.).
Communicating with our customers in specific languages (including the occasional translation of documents).
Shift of Monday to Friday from 8 to 15.45H
**What we are looking for**:Education & Work experience**:
Previous Customer Service Experience desired (ideally Contact Center, Reception or similar)
Active knowledge of English is a must (C1 level or higher)
Proficiency in Italian (ideally native speaker)
**Decision-making ability**: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate ambiguity.
**Communication**: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.
**Accuracy**: High attention to details and a desire to work faultlessly.
**Efficiency**: Ability to work quickly through customer requests maintaining high quality standards.
**Team player**: Embraces and promotes a co-operative and friendly work-environment in an international and inclusive team.
**Discreet**: works discreetly with confidential (medical) information.
High resilience to work under pressure & ability to multi-task.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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