Personal Gem Coordinator

hace 2 semanas

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

As Personal GEM Coordinator, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

**_ Duties and Responsibilities_**

I will assist and assume responsibility on my role as Personal GEM, providing exceptional products and services within brand operating standards.

The duties and responsibilities will include:

- To maintain an impeccable telephone etiquette yet making guests feel comfortable by adapting the communication style.
- To support the strategic coordination, under the direction of Personal GEM Supervisor, of all arriving, in-house and department guests from suites in the Resort.
- To support the Personal GEM daily arrangement of all billings related to suite guests.
- To support the Personal GEM with the daily revision of all billings the night before check-out of suite guests.
- To ensure proper handling of Special Guests, VIP guests and Groups.
- To provide an ultra-luxurious pre arrival experience by suggesting, planning, arranging and confirming all activities, dine outs, dine ins, transfers or any other activity during the guest´s stay.
- Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
- To provide all info needed to both Finance and/or Management team in Front of House when unannouncedly audit the cashier closure procedures.
- Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Upsell all resort, spa, LIFE and restaurant facilities.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.

**_ Skills and Experience_**

To execute the position of Personal GEM Coordinator, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

- Ideally graduated in Hospitality, plus 2+ years of experience in a similar hotel operational role.
- Technical skills include advanced MS Office, Opera PMS, CRM, Micros POS and Outlook platforms. I have knowledge of resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
- Excellent command of written and spoken English and Spanish.
- Valid UE work permit.

The above is intended to provide an overview of the role and responsibilities for a Personal GEM Coordinator at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
- Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment._

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