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Carrier Relations Manager

hace 2 meses

Madrid, España Vonage A tiempo completo

**Vonage Mission**:
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels.

**Why this role matters**:
The Global Carrier Team, which sits within the Vonage Carrier Management Team, is responsible for driving new connectivity globally. The team supports one of the fastest growing CPaaS and Contact Center companies in the market, working closely with our Enterprise sales teams to develop and implement regional strategy plans.

As a high-growth team, expansion is needed to ensure continued success. We seek to recruit an experienced Carrier Relations Manager (Global International and EMEA accounts) to join the team. This person will ensure we have the best network connectivity to drive our customers' success. This hands-on role enables Vonage to deliver the high quality and breadth of service our customers expect.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

**What you'll do**:

- Create, own, and lead the plan for global international coverage ensuring Vonage has the best connectivity products and services to meet our customers' needs.
- Collaborate with the local sales, operations and product teams to fully understand the market requirements
- Build new connectivity with Carriers and Partners across network services and next generation API's
- Coordinate with internal teams to ensure requests from and the business are processed and delivered end-to-end
- Build and maintain strategic relationships with key Carrier partners
- Position Vonage as the partner to work within the Carrier community through industry engagement thought leadership and partnership
- Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the wider organization
- Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and a great service
- Define customer support standards with carriers and partners, including a robust escalation process

**What you'll bring**:

- Knowledge of carrier relations and an ability to collaborate with internal stakeholders
- Confident to communicate at all levels, including at local conferences on behalf of Vonage
- Good knowledge of how the market is regulated, operated and managed
- Experience working with Carriers Globally
- Fluent in English language skills

**What's in it for you**:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
- Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location._

**#LI-JB1**

**#LI-REMOTE

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