Service Transition, Associate
hace 4 días
**Key Responsibilities**
- Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
- Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Identify and communicate risks
- Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables).
- Onboard BAU operational team in the project
- Prepare Payroll Calendar and Trusted Source List
- Provide needed accesses to client and Operations team members
- Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
- Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities
- Identify and communicate project risks.
- Escalation point
- Monitor delivery of the transition within agreed scope, quality, time, and** **budget
- Prepare and conduct hypercare period
- Main goal: successful transition from Project to BAU services for client and Operations teams.
**Requirements**:
- At least 3 years in HR/Payroll outsourcing - implementing or operating
- Fluent English required
- **
Be Accountable** - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook.
- ** Solve Problems** - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
- ** Take Ownership** - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
- ** Be Client Centric** - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.
- ** Be Effective** - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
- ** Commerciality** - Be commercially aware and adhere to Alight Way
- ** Technical** - Understand the technical solutions required to deliver
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