Customer Solutions Consultant
hace 4 semanas
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together
What We Do
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
- We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
- And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the technical customer support role...
The Customer Solutions Consultant is a Technical Customer Support role that will provide frontline technical assistance and support to SiteMinder customers across Europe. The Customer Solutions Consultant is the first point of contact for SiteMinder’s valued customers and as such, is key to maintaining the SiteMinder brand with our customers.
What you’ll do
- Provide technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers across French and English-speaking Europe.
- Identify each customer's support and configuration requirements, set the customer expectation and resolve the customer's issue, delivering against the customer's expectations and your key performance indicators (KPIs).
- Ensure all cases are resolved or escalated to the appropriate party in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritising caseload appropriately.
- Ensure all issues are logged accurately in SiteMinder's CRM (Salesforce) and that are cases are closed.
What you’ll have...
- High level of customer service and IT technical knowledge
- Fluent French and English communication skills, both verbal and written.
- Strong Analytical skills - you'll be able to quickly analyse problems, determine the root cause and reach a resolution
- Desirable Skills:Technical knowledge: Linux/HTML/XML/Operating Systems and web related products
- An ability to operate across several computer platforms and environments - all at the same time
- An ability to diagnose and troubleshoot web browser and connectivity issues to help clients resolve their queries
- Great capacity for customer interaction and conflict resolution
- A love of customer interaction and the capacity to support a range of customers with differing needs and experiences
- Experience working within a high volume telephone-based SLA and KPI driven environment where your success is determined by great customer outcomes
- Good written and verbal communication skills
- Ability to troubleshoot issues and guide customer through problem solving
- Stakeholder management and working across internal teams to manage customer issues
- Previous experience working remotely is desirable
- There may be a small amount of travel involved once a quarter. Ability to travel to our Galway, Ireland office if needed.
Our Perks & Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Remote working model (from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
LI-Remote
-
Customer Solutions Consultant
hace 3 días
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Consultant - Regulatory Solutions
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for a Consultant, Regulatory Solutions to join our team in Barcelona. The primary purpose of the Regulatory Solutions Consultant role is to support the proposal and delivery of regulatory consulting services globally. This includes working closely with the Regulatory Consulting Manager and other team members to ensure that all regulatory...
-
Solutions Implementation Consultant
hace 4 semanas
Barcelona, España PTC A tiempo completoOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective...
-
Solutions Consultant
hace 4 semanas
Barcelona, España Mitiga Solutions A tiempo completo**Our mission** Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments. Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the...
-
Customer Solutions Consultant
hace 4 semanas
Barcelona, España Paack - WE Hire! A tiempo completo**About Paack** We are **Paack**, a **tech-logistic** scale-up company founded in 2015, primarily focused on last-mile delivery. Since then, we have been experiencing strong growth within the European market with a presence already in 5 European countries such as Spain, Portugal, France, and Italy. Our mission is to build the most advanced tech-delivery...
-
Integration Solutions Consultant
hace 1 mes
Barcelona, España Suvoda A tiempo completo**Integration Solutions Consultant (Remote)** Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logístical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas...
-
Barcelona, España City Job Offers A tiempo completo**German-speaking Technical solutions consultant in Barcelona**: If you have a passion for technology and you like helping others with their technical issues, this is your chance to play for a global brand #wearehiring We offer you an exciting position with great work environment and career opportunities in sunny Barcelona. **The Company**: Welcome to a...
-
Salesforce Solutions Consultant
hace 4 semanas
Barcelona, España Seidor A tiempo completoEn **SEIDOR **valoramos a las personas como tú, quienes nos han permitido crecer durante más de 40 años. Por eso, queremos que te sientas como en casa, porque sabemos que son las personas las que hacen que seamos únicos. Aquí te encontrarás con una fuerte filosofía de equipo, y es que no podemos evitar llevar en el ADN nuestro origen familiar, donde...
-
Customer Representative Junior Consultant
hace 2 semanas
Barcelona, España Rocasalvatella A tiempo completoEn RocaSalvatella queremos incorporar a un/a Customer Representative Junior Consultant con ganas de formar parte de un equipo apasionado por la transformación digital.Si tienes pasión innata por la comunicación, estrategia publicitaria y ganas de trabajar en proyectos grandes e innovadores que suponen un gran reto, ¡esta es tu oportunidad! ¿Qué...
-
Salesforce Solutions Consultant
hace 5 días
Barcelona, España SEIDOR A tiempo completoEn SEIDOR valoramos a las personas como tú, quienes nos han permitido crecer durante más de 40 años. Por eso, queremos que te sientas como en casa, porque sabemos que son las personas las que hacen que seamos únicos. Aquí te encontrarás con una fuerte filosofía de equipo, y es que no podemos evitar llevar en el ADN nuestro origen familiar,...
-
Supply Chain Consultant
hace 4 semanas
Barcelona, España UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Associate Solutions Consultant
hace 4 semanas
Barcelona, España PTC Inc. A tiempo completoOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Associate Solutions Consultant
hace 4 semanas
Barcelona, España Intland Software A tiempo completoOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Finance Consultant
hace 3 días
Barcelona, España Engel & Völkers A tiempo completoFinance Consultant - BarcelonaBarcelona · Published on May 14, 2024DescriptionEngel & Völkers Finance Spain, is an expert consultant specialized in the management and negotiation of mortgage and finance solutions, from the beginning to the end of the process, advocating transparency, offering an exclusive service with high added value.Minimum...
-
Senior Recruitment Consultant
hace 3 días
Barcelona, España Opus Recruitment Solutions A tiempo completoOpus Talent Solutions est le cabinet de recrutement à la croissance la plus rapide sur les secteurs de la Tech et des énergies renouvelables, et ce au niveau mondial.Nous savons transformer les problèmes en opportunités, et nous comprenons ce qui est nécessaire pour être les meilleurs. Notre mission est de devenir le leader mondial des solutions de...
-
Customer Success Executive
hace 3 días
Barcelona, España Mitiga Solutions A tiempo completo**Our mission** Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments. Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the...
-
Customer Success Executive
hace 3 días
Barcelona, España Mitiga Solutions A tiempo completoOur mission Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the most...
-
Senior Recruitment Consultant
hace 3 días
Barcelona, España Opus Talent Solutions A tiempo completoOpus Talent Solutions est le cabinet de recrutement à la croissance la plus rapide sur les secteurs de la Tech et des énergies renouvelables, et ce au niveau mondial. Nous savons transformer les problèmes en opportunités, et nous comprenons ce qui est nécessaire pour être les meilleurs. Notre mission est de devenir le leader mondial des solutions de...
-
SAP Fico Consultant
hace 4 semanas
Barcelona, España Page Personnel España A tiempo completoRoles & Responsibilities: - Implementation and intensive support of SAP Financials Modules. Focus on: FI-AP, FI-AR, FI-GL, FI-AA, IL Localization, FI - Reporting, Controlling: Cost Center Accounting, Profit Center Accounting, Internal order, Month End Close, Overhead assessment and settlement. - Perform detailed analysis of business process requirements and...
-
Customer Success Executive
hace 3 días
Barcelona, Barcelona, España Mitiga Solutions A tiempo completoOur mission Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the most...
