Collector

hace 2 meses

Madrid, España Western Union A tiempo completo

**Collector, Agent Credit Europe - Madrid, Spain**

Do you want to use your problem-solving skills in a global, multi-cultural, ever developing, and successful business? Do you want to be a part of a highly motivated and principled credit & risk team that is passionate about reaching teamwork goals? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Collector, Agent Credit Europe.

**Western Union powers your pursuit.**

In your role you will support administration duties and local/regional projects and tasks providing consistent, informative and accurate information within the communications function, with a focus on the following:
**Role Responsibilities**
- Primary responsibility is collections. Under general supervision, contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems.
- Requires general knowledge of the organization, products, and/or services.

**Role Requirements**
- High school or bachelor’s degree or equivalent.
- 18 months accounting, finance, credit risk management or collections work experience.
- Familiarity with the principles of collections and risk mitigation measures. You will have the ability to conduct decision-useful credit analysis with a custom write-up based on limited information as well as advanced knowledge of Microsoft Excel, basics of accounting systems and databases.
- Fluency in English is expected, any other European language will be a plus. In this position, you need to be assertive, have advanced problem-solving skills, emotional intelligence, multitasking skills and be driven to succeed.
- To fit into this high-achieving team, you need to be motivated and self-sufficient.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Spain specific benefits include:

- 25 days annual leave - plus 10 public holidays
- Comprehensive life & medical cover - including dependents.
- Contributory pension plan
- Preventative Care Assistance program

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