Boutique Sales Associate
hace 3 semanas
Madrid, MD, ES- Fixed Term
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
**JOB TITLE Boutique Sales Associate (Christmas Support)**
**MAIN PURPOSE**
Maximizar el rendimiento de la boutique, a través de la consecución de ventas, y del alcance de los objetivos estratégicos, siendo su objetivo mas importante el de realizar la venta de los productos, y aconsejar a los clientes con el fin de garantizar un servicio de calidad exquisito según las normas exigidas por la Compañía.
Tiene predisposición a la mejora continua de sus técnicas de venta, a ampliar sus conocimientos de marca y producto y a perfeccionar su servicio al cliente.
Aconseja a los clientes con el fin de garantizar un servicio de calidad exquisito, según las normas exigidas por Montblanc.
Mantiene una relación cordial y respetuosa con sus colegas, que garantiza el adecuado funcionamiento de la Boutique, interactuando y prestándoles su apoyo siempre que es necesario.
Se responsabiliza de la seguridad del producto y siempre respeta las directrices de la marca y del Boutique Manager.
**KEY RESPONSIBILITIES**
- **Key responsibility 1**
**Gestionar la venta de los productos**
Alcanzar los objetivos de ventas marcados
Manejar el proceso de venta según el tipo de cliente.
Aconsejar al cliente y garantizar su satisfacción
Desarrollo de iniciativas de venta
- **Key responsibility 2**
**Asegurar las relaciones con los clientes (acuerdos, servicio) según las normas de la Marca**
Gestionar la comunicación con los clientes (mailings, acciones clientes VIP, atención telefónica, etc.)
Incrementar la base de datos de clientes aportando todas las informaciones relevantes del mismo.
Hacer seguimiento de los ficheros de clientes.
Gestión de las reclamaciones de los clientes junto con el ABM
- **Key responsibility 3**
**Mantener permanentemente en aplicación las normas de presentación de la Marca**:
Apariencia personal y uniforme.
Apariencia lujosa de la Boutique y de los productos presentes (vitrinas y mostradores)
Respetar y asegurar la implementación de todas las campañas marketing.
Participación activa en la organización de eventos
- **Key responsibility 4**
**Funcionamiento de la Boutique**:
Asegurar el funcionamiento de la Boutique en caso de ausencia de sus compañeros.
Polivalencia para las tareas de caja y de almacén
Asegurarse de que todas las ventas estén procesadas correctamente en el sistema informático.
- **Key responsibility 5**
**Gestión de producto**
Participación en los inventarios
Prevenir posibles pérdidas
Chequeo de recepción de mercancía
Preparación de envío de mercancía
Transfer informático de mercancía
- **Key responsibility 6**
**Gestión de la información**
**Proporcionar todas las informaciones necesarias a la dirección de tienda para elaborar informes**
Participación activa en las reuniones de equipo
Participación activa en los trainings
Respetar todos los plazos establecidos por le empresa para la comunicación asuntos laborales (solicitud de vacaciones, altas y bajas medicas, ausencias, etc...)
**Pre-requisitos del puesto**
Formación básica : Experiência en ventas
Conocimientos especifico del producto y de la Marca
Experiência profesional en ventas (retail
- luxury field)
**Otras competencias**
Capacidad de impacto y comunicación con clientes
Orientación al servicio - Capacidad de detección de las necesidades del cliente
Sentido de la responsabilidad e iniciativa
Excelente apariencia y presentación.
Richemont is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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