Cloud Business Support Analyst

hace 7 meses

Barcelona, España TD SYNNEX A tiempo completo

**What can you expect in our E-Commerce environment**

TDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services. These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over 1Billion USD software through these eCommerce solutions. Our latest releases include a marketplace for Cloud Services, a White Labelled eCommerce solution, and an API platform for both customers and vendors.

**Job Purpose**

The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TDSYNNEX owned Shared Service Center outsourced to service partners in EMEA.

The Business Support Analyst will work directly with our Operations Support team and in constant contact with countries and stakeholders. She /he will work with management, local sales teams, internal departments, platforms owners, IT teams, customers and vendors to gather and analyse information and make recommendations. An important role for this will be to work closely with TDSYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.

The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable.

Other project orientated duties may be assigned as needed.

**Responsibilities**:

- Mapping of process flows across Operations teams: the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.
- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.
- Proactively monitor cloud resources and identify potential performance bottlenecks.
- Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.
- Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
- Ensure relationship with countries and other stakeholders under excellency metrics.
- Review KPI's and SLA's and work upon them to keep the expected metrics.
- Proactively monitor cloud resources and identify potential performance issues.

**Knowledge Skills and Experience**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Experience in a technical support or operations role, preferably with cloud technologies is a plus, but not mandatory.
- Ability to work autonomously and independently.
- Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.
- Comfortable working in an international result driven project organisation.
- Technical Know-how tools such as: SAP, MS office products, hardware, and operating systems as well as monitoring tools, etc is a plus.
- Significant experience working with large multinational accounts.
- Written and oral communication and presentation skills in English language, additional European languages being a plus.
- Excel advance knowledge considered a plus but not mandatory.

**Benefits**:
We foster a collaborative and growth-oriented work environment that values innovation and professional development.
- **A Team like no other Yes, it's the first one we list for a reason**: We are a dynamic, proactive and multi-national team consisting of uniquely creative individuals from all walks of life. Nothing more important than the people you surround yourself with, and we consider our team as the greatest benefit of all.
- ** As International as it gets **We are represented in 100+ countries and multicultural exchanges are a daily routine.
- Sheer **limitless career development**:Opportunities across job functions, departments and geographical locations. Various trainings, courses and certifications will enable you to enrich your technical expertise. in this particular role you will g ain experience with cutting-edge cloud technologies and best practices from true industry experts.
- ** Empowerment** The possibility to co-develop business procedures and to be part of the success of our global organisation.
- ** Supportive working climate.** Managers become mentors and colleagues become friends, at the office as well as after working hours. You will have regular touchpoints with your direct superior in which you can talk about anything you want and all our experts.
- ** Various well-being initiatives**. We care about YOU, so allow us to ensure that you are doing well. Additionally, you are encouraged to enjoy our cozy outdoor Ch

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